Implementation Consultant

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

Link for our LinkedIn page: https://www.linkedin.com/company/niitmts/mycompany/

Link for our website: https://www.niit.com/en/learning-outsourcing/

Position: Docebo Senior Implementation Consultant

Company: NIIT USA Inc.

Location: 100% Remote

The Role

We are looking for a driven, innovative Senior Docebo Implementation Consultant who is eager to join a growing team. In this hybrid role, you will bridge the gap between business strategy and technical execution. You will be responsible for end-to-end implementation of the Docebo learning platform and other web-based Talent Management systems.

Working closely with Docebo clients, you will translate complex technical concepts into clear, actionable insights. Your core focus will include business process mapping, requirements analysis, data migration, and technical integrations. As the primary liaison between client business teams, technical resources, and software vendors, you will ensure that solutions are flawlessly configured, rigorously tested, and successfully adopted at launch.

Key Responsibilities

Functional Consulting & Strategy:

• Requirements Gathering: Partner with clients to define technical requirements, analyze current workflows, and map "to-be" business processes based on industry’s best practices.
• Training & Adoption: Participate in end-user training by providing product expertise and actionable insight into the solution.
• Internal Development: Contribute to the ongoing development and improvement of Docebo’ s internal tools, processes, and overall infrastructure.

Technical Implementation & Integration:

• System Configuration: Build, configure, and manage cloud-based environments to meet specific client needs.
• Data Migration: Lead clients through complex data migration efforts, including data validation, error resolution, and verification using ETL processes.
• Integrations: Lead system connectivity efforts, building and troubleshooting automated workflows to ensure reliable data flow between systems.

Testing & Support:

• User Acceptance Testing (UAT): Support UAT and integration testing, assisting with test execution and responding quickly to interoperability issues across web platforms.
• Post-Implementation Support: Act as the liaison between the client and the implementation team to troubleshoot system issues, browser behavior, and connectivity challenges as clients adopt new features.

Technical Expertise

• Web Services & APIs: Strong experience with RESTful and SOAP-based APIs, webhooks, JSON-based data exchange, and general troubleshooting of system integrations.
• Authentication: Familiarity with Single Sign-On (SSO) technologies, including SAML, and encryption standards such as AES.
• Data Management: Strong understanding of relational databases, SQL, HRIS platforms, and data transformation techniques.
• iPaaS Platforms: Experience with integration platforms such as Workato, MuleSoft, or Boomi is highly preferred.
• Docebo: Direct experience and certification with the Docebo platform is required.

Qualifications & Required Attributes

• Experience: 5-8 years of implementation experience of Docebo Learning Management Systems (LMS).
• Implementations: Completed 10+ Docebo Learning implementations on the partner side (not client-side)
• Communication: Excellent written and oral communication skills, with the ability to communicate professionally and effectively across all levels of the organization and explain complex concepts to non-technical audiences.
• Adaptability & Time Management: Outstanding organizational and time-management skills, with the dedication, willingness, and flexibility to meet tight, changing deadlines and work within strict schedules.
• Interpersonal Skills: Positive attitude and strong interpersonal skills, with the ability to build relationships, work independently, and collaborate seamlessly with a remote team.
• Attention to Detail: Superior attention to detail and a steadfast commitment to high-quality deliverables.
• Growth Mindset: Inquisitiveness and a strong desire to learn new things to grow alongside company needs.
• Problem-Solving: Demonstrable ability to resolve complex system or business issues, think on your feet, and offer creative, solution-oriented options.

Requirements

• Bachelor’s degree or an equivalent combination of education, training, and experience.
• Ability to travel occasionally to multiple client locations and semi-annual firm meetings.
• Must be able to successfully pass a background check.
• Certification: Docebo Pro Certification is required
• Bonus Experience: Previous experience working for Docebo's internal implementation team is a strong plus

**NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic**