Description de posteAbout Youtrust Youtrust is a European Digital Trust provider, fully compliant with eIDAS and the highest European standards. Our three modules – electronic signatures, identity and document verification, and e-seals – can be used independently or combined within sector-specific workflows, ensuring simple, secure and legally compliant processes for SMEs and mid-sized companies. Hosted and processed entirely in Europe, we guarantee sovereignty, transparency and reliability. As a certified B-Corp, we combine innovation with responsibility – building trust at the heart of every digital exchange. We are entering a key moment as we expand from eSignature to the full Digital Trust chain. Position Overview As part of our Customer Solutions team, you will be the first Technical Success Manager for the Italy region, stepping into an established portfolio of Tier 1 customers (based in Paris 🇫🇷 or Barcelona 🇪🇸 upon profile). Your mission will be to build loyalty and expand customer value by driving adoption, usage, and cross-sell opportunities of the Youtrust platform. To achieve this, you will ensure the successful onboarding and long-term satisfaction of our strategic mid-market and enterprise accounts. You will work closely with Account Managers and serve as the main technical point of contact for customers after the sale, guiding them through implementation, supporting adoption, and building long-term, trust-based relationships. Your key responsibilities: Own onboarding and implementation: Lead technical onboarding projects for new customers, coordinating with Presales to deliver solutions tailored to their needs and ensuring long-term success. Understand and guide customers: Develop a deep understanding of each customer’s users, systems, and workflows, and combine this with expert knowledge of Youtrust's solutions to design tailored integrations, address technical inquiries, and provide effective guidance. Guarantee continuity and alignment: Strengthen the customer relationship from onboarding through to long-term success by acting as the primary technical partner. As the SPOC post-sale, you will oversee the customer journey, monitor account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals and upsells. Contribute to strategic reviews: Lead and participate in QBRs with Account Managers to report on account health, progress, and growth opportunities. Represent the Voice of the Customer: Translate customer requirements into clear, structured feedback for Product and Engineering, influencing improvements and new features. Support product evolution: Collaborate with Product and Engineering on adoption metrics and help introduce new functionality to your accounts. Qualifications: Native-level proficiency in Italian is mandatory . Fluency in English is also required . French is a plus. Minimum of 2+ years’ experience in a customer-facing technical role (e.g., Technical Success Manager, Customer Success Manager, Solutions Consultant, Sales Engineer, or Project Manager), with direct ownership of onboarding, implementation, or success management responsibilities in mid-market or enterprise accounts. Hands-on experience with API integrations and technical system implementation. Solid understanding of B2B SaaS products and business models. Strong analytical and problem-solving skills, with the ability to understand complex customer use cases and design scalable, long-term solutions. Excellent communication and stakeholder management skills, with the ability to interact effectively with developers, product managers, and senior business leaders. Confident presenter with a track record of delivering engaging, informative sessions to a variety of audiences. Proven project management experience, with the ability to manage timelines, coordinate teams, and deliver results. Recruitment Process: 1️⃣ A first interview with Gabrielle or Pierre, Talent Acquisition Partners – 30 minutes. 2️⃣ An interview with Amelie, Customer Solutions Director and your future manager – 45 minutes. 3️⃣ A case study that you'll discuss in a panel with the hiring managers – 60 minutes. 4️⃣ A final touchpoint with the CEO – 30 minutes. Culture We take ownership - nothing is “not our job” We learn fast, then adapt even faster We fuel instinct with data We build success through alignment We keep it simple We are pragmatic hybrid workers Why join Youtrust ? A mission that matters in a world challenged by AI-driven fraud A vision built on integrity A European & sovereign platform A certified B Corp The golden age of Youtrust Salary range : 44k€-49k€ + BSPCE Perks and Benefits in France Swile card - Lunch Vouchers covered by 50% by Youtrust = 10.50€. Alan - Health insurance: Basic coverage at €62.50/month, 50% paid by Youtrust. Life and disability insurance: 100% covered by Youtrust. Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health. Transportation - Hybrid workers get 50% off their public transportation passes. Leeto - Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc. Moka.care - 4 free therapy/coaching sessions and mental health content. 10 RTT days/year Menstrual leave policy , parenthood advantages , seniority days off, “journée de solidarité,” etc. 1 charity day per year, learning & development budget, and more. Benefits Spain Lunch vouchers: 6,50€/day, with 80% covered by Youtrust Transportation: 50% off public transport passes Moka.care : 6 free therapy or coaching sessions, plus access to mental health content Paid Leave: 25 working days per year Additional leave benefits: Parenthood perks, seniority days off, charity days Hybrid work policy: Within the limits of the remote work days allowed by our Hybrid Policy, employees can work remotely from anywhere in Spain. If they wish to work outside their country, this is limited to 2 requests per year, for a maximum of 2 weeks per request within Europe. Equipment set-up: Macbook and accessories. Health insurance (Alan): Basic plan at €52/month, 50% covered by Youtrust. Equal Opportunity at Youtrust At Youtrust, we embrace uniqueness and ensure every team member has an equal chance to contribute. We offer equal job opportunities and maintain transparent, fair processes across the board, including pay. Join us at Youtrust, where our differences fuel creativity and strength. Let's leap into this amazing adventure together!
