Joining EOLEN means becoming part of an engineering and IT consulting firm a subsidiary of the GECI International Group with a presence in France and around the world.
We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense.
For one of our major clients, a leading French banking group, EOLEN is looking for a Genesys Expert to support the administration, operation, and maintenance of critical contact center platforms.
Administer, deploy, and maintain Genesys platforms
Ensure RUN activities and operational support of production environments
Troubleshoot and resolve complex incidents
Perform platform upgrades, patching, backup, and maintenance operations
Produce and maintain technical and operational documentation
Participate in continuous improvement and infrastructure evolution projects
Contribute to on-call support, morning checks, and out-of-hours interventions
Strong expertise in Genesys
Windows administration and PowerShell scripting
Unix/Linux administration and Shell scripting
Production support and infrastructure operations experience
Ability to work in critical, high-availability environments
English reading and writing skills
Proven experience managing and supporting Genesys platforms in production
Strong troubleshooting and problem-solving capabilities
Autonomous, proactive, and service-oriented mindsetinternationaux.
Genesys Expert • Paris, Île-de-France, France
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