Hub Manager-Lille

Role Summary

The Last Mile Hub Leader is responsible for managing and optimizing hub and delivery operations across a defined region.

The role has two distinct but linked scopes of responsibility: On-the-road (regional last-mile partner management through a team of Last Mile Supervisors) and Under-the-roof (hub-based sorting, XL/L2L handling, X-dock, DSP sorting/loading and dispatch). This is a hands-on operational role reporting to the Head of Last Mile, focused on tactical execution, operational stability, and continuous improvement.

Key Responsibilities

Scope 1 — On the Road (Regional delivery operations Management)

• Manage last-mile delivery performance across the region via a team of Last Mile Supervisors who directly oversee Delivery Service Providers (DSPs) and field operations.

• Set regional delivery KPIs (on-time delivery, first-attempt success, failure rates), review supervisor scorecards, and drive corrective actions.

• Work with DSPs and supervisors on capacity planning, incident resolution and continuous improvement initiatives.

• Act as primary escalation point for complex field issues requiring cross-hub or partner coordination.

• Ensure partner compliance with contractual SLAs, safety standards and company processes.

Scope 2 — Under the Roof (Hub Operations & X-dock)

• Oversee hub-based sorting and handling activities including XL parcels, L2L flows and cross-dock operations to ensure efficient inbound/outbound throughput.

• Manage DSP sorting and loading activities at the hub (volume sorting, wave dispatch) and enforce SOPs for wave dispatch operations.

• Monitor hub KPIs and UTR process efficiency

• Coordinate resource allocation, layout and equipment needs to optimize throughput during peaks and disruptions.

Shared Responsibilities

• People Leadership & HR: Recruit, onboard, develop and retain hub and supervisor teams in partnership with HR and temp agencies; conduct performance reviews and coaching.

• Process Optimization & Quality Control: Identify bottlenecks across both scopes, implement SOPs, and run continuous improvement projects to reduce cost and improve service.

• Stakeholder Coordination: Liaise with regional ops, planning, finance, HR and temp agencies for forecasting, staffing and budget alignment; represent the hub in cross-functional meetings.

• Compliance & Risk Management: Ensure adherence to labor laws, safety protocols and regulatory requirements; prepare and execute contingency plans for disruptions.

Key Qualifications

1. Education:Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus).

2. Experience:

• At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity.

• Proven success in managing daily operational workflows and leading diverse teams.

• Skills:

• Strong leadership and people management skills with a hands-on approach.

• Excellent organizational and problem-solving abilities.

• Proficiency in delivery management systems and data analysis tools.

• Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and data-driven decision-making

• Proactive and Results-Oriented: Demonstrates the ability to anticipate issues, and take proactive steps to achieve operational goals.

• Ability to Collaborate with teams to evaluate existing processes and lead efforts to continuisly improve performance

• Good communication skills, with fluency in French and English (mandatory).

1. Other Requirements:

• Availability to work flexible hours, including weekends or holidays, based on operational needs.

• Familiarity with regional logistics networks and regulatory requirements.