Customer Trust Manager
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering, as a Customer Trust Manager in Bangalore, Karnataka!
Role Description & Responsibilities:
• Operate the new Gated Trust Center (provided by DRATA), including access-rights management for customers, documentation management, and continuous improvement based on customer and internal feedback; develop a monitoring approach and KPIs to assess service efficiency.
• Operate the public Dassault Systèmes Trust Center, including: updating resources on security, quality, availability, privacy, and AI; developing new content by partnering with stakeholders on white papers and position papers; improving content presentation (page organization, adding videos); monitoring analytics; and managing and coordinating the public Trust Center community of section coordinators.
• Analyze and understand the customer trust landscape, including:
◦ Cloud customer expectations
◦ Industry expectations and regulatory enablement
◦ Competitive landscape
• Create, manage, and review detailed documentation, including processes and reports.
• Develop, maintain, and improve internal Customer Trust processes and procedures.
• Coordinate with cross-functional teams and provide training on Customer Trust processes and rules.
• Represent R&D on customer trust topics with internal and external stakeholders.
How you'll work
• Operate within a highly matrixed team spanning multiple brands.
• Plan and manage operations review meetings.
• Work as a quick problem-solver and critical thinker in a fast-paced technical environment.
• Work independently and within a global, collaborative team structure to solve complex problems.
Qualifications:
• Bachelor's or Master's degree.
• 5+ years of relevant experience in similar areas (security / quality teams).
• Knowledge of industry regulations and compliance expectations for software providers.
• Experience managing a Customer Trust Center, providing customers with direct access to information through whitepapers, certifications, and reports such as SOC 2 and cybersecurity test results.
• Experience managing customer relationships, customer audits, and related assurance activities.
• Experience with: Program and Project Management; Continuous Improvement / Process Improvement; Process Management; Change Management.
• Excellent English language communication skills, verbal and written.
• Proficient with Microsoft Office (PowerPoint, Word, Excel, Outlook, etc.).
• Familiarity with information security management best practices and controls ( ISO 27001, SOC 2, GDPR) — nice to have.
What is in it for you?
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