International Key Account Manager

Introduction to DNP Imaging Photo Europe

DNP Imaging Photo Europe, a subsidiary of DNP Japan, is a leading player in the printing and imaging industry. We provide innovative solutions through three key business units:

• Distribution Photo Business: – Specializing in photo printing solutions across Europe and North Africa, offering tailored services through a strong distributor network and over 20 years of expertise.

• Service Business – A global leader in brand activations via photo and video experiences, partnering with major brands to create immersive marketing events through proprietary technology.

• Thermal Transfer Ribbon (TTR) Business – One of the world's largest manufacturers of thermal transfer ribbons for barcode and sublimation printers. Based in Haarlem, Netherlands, our European division employs over 180 experts and produces key product lines, including TTR, photo, card materials, and holographic solutions for markets in Europe, the Middle East, Africa, and Russia.

With a strong commitment to innovation and industry expertise, we empower professionals with high-performance solutions tailored to their specific needs.

Main Mission

The International Sales Manager is responsible for managing and developing assigned international direct customers, distributors, and OEM partners while supporting the continued growth of PIE International Sales. Working under the Senior International Direct Sales Manager, the role combines strategic account management, business development, commercial management, and cross functional collaboration to deliver sustainable business growth. The position also supports management by providing reliable business analysis, identifying opportunities and risks, and preparing well-founded commercial recommendations to facilitate informed business decisions.

Responsibilities and Activities

Strategic Account Management

• Develop and execute strategic account plans for assigned international customers.

• Build and maintain long-term relationships with senior customer stakeholders.

• Identify opportunities to expand business within existing accounts.

• Act as the primary commercial interface between customers and internal teams.

• Ensure a high level of customer satisfaction.

• Conduct Quarterly Business Reviews and Annual Business Reviews.

Business Development

• Identify and develop new international business opportunities.

• Prospect and develop new strategic accounts.

• Participate in international trade shows, customer events, and industry exhibitions.

• Support new product launches and commercial initiatives.

Sales & Commercial Management

• Achieve agreed sales objectives.

• Prepare commercial proposals and pricing recommendations.

• Negotiate commercial agreements within delegated authority.

• Monitor customer performance and profitability.

• Implement corrective actions when required.

• Prepare sales forecasts, budgets, and business reviews.

Cross-functional Collaboration

• Coordinate activities with Japan Headquarters, overseas subsidiaries, Marketing, Product Management, Operations, Technical Support, Finance, and Legal.

• Represent the Voice of the Customer within the organization.

The above duties are not limited or exhaustive. They may change depending on the needs of the company, the skills of the Job and developments in the role.

4. Profile Required

• Bachelor's degree in Business, Engineering, Sales, or another relevant discipline.

• Minimum five years of experience in international sales, key account management, or business development.

• Experience negotiating commercial agreements.

• Experience in working in an international and multicultural environment.

• Knowledge of technical B2B products and solutions is an advantage.

• Structured and analytical thinking.

• Excellent negotiation and relationship-building skills.

• Strong business English communication skills.

• Ability to collaborate effectively across functions, regions, and cultures.

• Ability to gather, analyze, and present information to support business decisions.

• Languages : English: fluent (mandatory)