Customer Centricity and Experience Leader (m/f/d)

What you will do?

• Execute and orchestrate the Customer Centricity Stream roadmap incl. deliverables and animation of related communities
• Lead and orchestrate the Speak Up! 2026 customer survey, ensuring results are reported across Functions & Markets and remediation plans defined
• Own, develop, and deploy VoC, CSAT and Customer Data platforms and tools
• Drive consistency of the customer experience end-to-end, from top of the funnel to the bottom, across all touchpoints, ensuring that customer journey insights are integrated into the plans of the various Functions
• Lead and transform the Customer Centricity & Experience team into the new operating model

What about you?

• Proven track record of implementing insights & analytics frameworks

• Proven track record of utilizing digital technologies & data to extract customer insights

• Strong experience in international project management

• Excellent analytical and listening skills

• Ability to function in a matrix environment, and excellent collaboration skills