Services Portfolio Manager (F/M/X)

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you:

Within the Distribution & Hotel Services division, you will be responsible for the strategic, operational and financial management of Accor's portfolio of technology products and services delivered to hotels worldwide.

Your mission:

The role ensures that the hotel technology portfolio remains aligned with Accor's business strategy, supports growth and international expansion, delivers measurable value to hotel owners and operators, and provides a coherent framework for technology governance, supplier management, pricing, deployment and adoption.

Operating within Accor's asset-light model, you will act as the bridge between technology, business operations, procurement, finance, regions, brands, and hotel owners to ensure the successful deployment and continuous evolution of hotel technology foundations.

You will report directly to the VP Portfolio Management. Your responsibilities will include:

Hotel IT Service Catalog Ownership:

• Define catalog structure, scope and governance.
• Ensure alignment between technology offerings and Accor business objectives.
• Continuously assess portfolio relevance against hotel operational needs and market trends.
• Ensure coherence across core hotel systems, digital services, and third-party solutions.
• Ensure catalog content remains accurate, relevant and aligned with standards.
• Coordinate with Product teams, Service Owners and Hospitality Tech teams to continuously improve service offerings.

Hotel IT Standards definition:

• Define and maintain the governance framework for Hotel IT Standards.
• Ensure standards remain aligned with Accor's hotel operating model and technology strategy.
• Own the end-to-end lifecycle of IT standards: creation, review, validation, and publication.
• Coordinate subject matter experts, Product teams, Security, Operations, and Regions during standards definition and updates.
• Define exceptions, waivers, and transition approaches when standards evolve.

Supplier & Vendor Governance:

• Define governance principles for IT referenced suppliers.
• Ensure alignment between CDT/IT and Procurement.
• Through standards, specify the domains and services for which hotels are required to use an IT-referenced supplier, and those where hotels have flexibility.

Control PnL of IT services:

• Manage portfolio profitability and value creation.
• Develop business cases for new products and services.
• Monitor revenue, costs, and ROI.
• Define and govern pricing strategies for hotel technology products and services.
• Ensure consistency of pricing policies across regions and market segments.

Qualifications

And you?

You have a proven track record in portfolio management, technology strategy, or digital transformation, with the ability to balance business objectives, technology requirements, financial performance, and stakeholder expectations across a complex global environment. You are comfortable operating at both strategic and operational levels, driving portfolio decisions while ensuring services, standards, and governance frameworks deliver tangible value to hotels and owners.

Diplomatic and influential, you know how to build alignment across diverse stakeholders, including Product, Business, Regions and technology partners. Rigorous and organized, you rely on data, financial analysis, and structured governance to support decision-making, and drive adoption in an environment where influence is often more important than authority.

Curious and forward-thinking, you continuously seek opportunities to simplify complexity, improve portfolio performance, and evolve technology standards and services to support Accor's business strategy and the changing needs of its hotels.

Experience & qualifications:

• Master's degree in Business, Finance, Technology, or an equivalent field.
• At least 5–7 years of experience in portfolio management, strategy, consulting, technology management, or digital transformation.
• Experience in hospitality, travel, franchise, or multi-site business environments strongly preferred.
• Fluent in French and English.
• Interest in travel and hospitality.

Soft skills & personality:

• Strategic and tactical thinking.
• Executive communication skills.
• Strong influencing and negotiation capabilities.
• Exceptional stakeholder management.
• Ability to challenge the status quo.
• Strong customer problem-solving mindset.
• Excellent synthesis and decision-making capabilities.
• Proven ability to lead through both direct and matrix organizations.

Additional Information

Accor dares to impact:

- the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!

Is this mission appealing to you? Apply, and we will offer you:

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
2. An interview with the team manager responsible for the role you are interested in.
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
5. A personalized feedback.

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