Service Engineer

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you´ll help us:

As a Service Engineer, you will

• Follow applicable health and safety instructions and regulations.
• Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment.
• Support customer technical issues with Solplanet products by providing remote support or from time to time on-site support.
• Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries
• Complete operations on time and on budget.
• Represent the company and be a customer contact.
• Train customers or partners on commissioning, troubleshooting and upgrades
• Follow defined and documented business processes and procedures.
• Issue intervention reports to customers and internally within the France and/or Europe organization.
• Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers.
• Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.

Requirements

Your background and skills:

• Bac +2 Electrotechnical technics and / or Contrôle Commande.
• Electrical Hazards Training.
• Knowledge of inverters and the photovoltaic sector
• Good English knowledge.
• Ability to interact with different departments (Sales, Products) and cultures.
• Willingness to take responsibility in the medium term.
• Adaptability and rigour.
• Willing to travel, national / international

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented

Benefits

What we offer:

• An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.
• Ownership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.
• Value-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.
• A Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience.
• Professional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development.
• Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry.

By submitting your application, you declare your agreement to saving your application data at Aiswei France, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.