Change Release Coordinator

Job Description

• Coordination of the operational changes and releases of all live service elements, with focus on planning, coordination of resources and activities, and version controlling, whilst maintaining quality and minimising risk.
• Ensuring that Release and Change Management Key Performance Indicators (KPIs) are reported, and their targets are met.
• Coordinating with DevSecOps Engineers and other technical teams for deployments, automation improvements and release optimisation.
• Collaborating with project and operational teams to ensure effective system change and release implementation.
• Assisting in support models set up and in managing transition of projects and new services into the business-as-usual model.
• Coordinating with suppliers, contractors, 3rd parties, etc. to ensure timely change and release implementation and contractual fulfilment, when applicable.
• Follow up on the release and operational changes activities at all the stages of release and change lifecycle.

Qualifications

• Excellent understanding and practical knowledge of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management.
• Proficiency with IT service management tools as defined or agreed by the CA.
• Understanding of CI/CD pipelines and configuration-management tools.
• Strong coordination and analytical skills.
• Ability to communicate effectively and work in a multicultural, multi-vendor operational environment.
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
• Minimum 5 years of experience in IT operations or/and IT service management and delivery.
• Experience in working within ITIL-aligned frameworks and structured change and release management processes.

Certifications

• Needed - ITIL Foundation or higher (or equivalent)
• Nice to have – Agile or DevOps certification
• Nice to have – Project management certification

Additional Information

WHAT´S IN IT FOR YOU?

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.