Service Manager

Responsibilities:

1. Lead aftersales service in France & South EU, ensuring network coverage and service quality;

2. Manage key accounts and dealers, expand and strengthen the service partner network;

3. Drive service process improvements and customer satisfaction (KPIs: response time, repair quality, partner score);

4. Deliver training and technical support to dealers, service partners, and key customers;

5. Act as the regional contact to HQ, coordinating with product, logistics, support, and spare parts teams.

Requirements:

1. Bachelor’s degree in Engineering (Mechanical/Electrical/Automation or related);

2. More than 3 years in service management, aftersales, or technical support (consumer electronics preferred);

3. Strong problem-solving and escalation management skills;

4. Experience with service partners, distributors, or key accounts;

5. Fluent in French and English, with excellent communication and cross-functional collaboration skills;

6. Able to do frequent regional travel within France & South EU.