Account Manager

Zoho is a privately held, bootstrapped and profitable cloud software company. We aim to become one of the largest B2B SaaS providers worldwide committed to solving business problems through our deep technology expertise and superior customer experience. We believe in experimentation, iteration, and following your instincts.

• Take full ownership for the growth, satisfaction, and retention of your assigned SMB customer portfolio.
  

• Identify and develop new business opportunities within existing accounts to achieve upgrade and cross-sell revenue goals.
  

• Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
  

• Uncover and mitigate any risk that threatens your customers; growth, satisfaction, or renewal.
  

• Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
  

• Collaborate with customers implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.
  

• Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products.
  

• Strengthen client relationships through regular engagements and face-to-face meetings.
  

• Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
  

• Build a solid base of reference-able customer contacts.
  

Requirements

• 2 to 3 years of business development experience in a software/SaaS background, with at least 1 year of account management experience managing SME companies.
  

• Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
  

• Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
  

• Ability to deliver effective presentations and product demos highlighting the key value proposition.
  

• Strong communication, interpersonal and consultative skills.
  

• Comfortable working independently in a distributed and remote environment.
  

• Open to travel domestically for customer meetings.
  

• Comfortable using tools such as CRM for process management and reporting.
  

• Fluency in English and French (native) speaker is mandatory for this role.
  

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  

• Supportive and inclusive team and colleagues.
  

• MacBook, mobile and paid SIM.
  

• Company provided lunch.
  

• Permanent Contract after the successful completion of the probationary period.
  

• A vibrant international environment.
  

• Reimbursement of approved business expenses.
  

• Opportunity to work with a global team and contribute to the growth of a leading technology company.