Customer Success Manager (CSM)

At Signaturit Group, we're growing fast and inviting forward-thinking talent to join us in shaping the future of secure digital transactions!

You'll collaborate with diverse teams on innovative projects that make a global impact, whether in tech, sales, customer success, or marketing.

ABOUT US

Signaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your Customer), electronically sign documents, and securely archive critical transactions.

In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).

Today, more than 400 experts and passionate professionals, based in Paris, Barcelona, Valencia, and Madrid, are working every day towards our shared success.

Context Overview   🔎

At Signaturit Group our mission is to simplify and secure our clients’ digital journeys. We automate and secure critical client interactions such as onboarding, customer verification, and contract signing. As part of a scale-up in the RegTech space, we develop SaaS solutions specialized in digital identity security, electronic signatures, and fraud prevention.

Our platform enables businesses to enhance their client experience with solutions in :

• Electronic Signature : digitization and automation of signing processes
• KYC & ID Verification : online identity and document verification with AI and machine learning

What you will do at Signaturit 🚀

The Customer Success Manager (CSM) is responsible for ensuring customers achieve their expected outcomes while using the company’s products or services. Acting as the primary point of contact, the CSM have an essential role in guiding customers through the onboarding process, ensuring they successfully implement and optimize their solutions. The CSM fosters strong relationships, drives customer satisfaction, promotes product adoption, and identifies opportunities for growth. This role plays a critical part in ensuring long-term customer loyalty and retention.

You will be responsible of   🎯

Account Management :

Onboarding & Training :

Advocacy & Support :

Customer Retention & Growth :

Your profile 🙋‍♀️🙋‍♂️

Qualifications :

Skills :

Attributes :

Interview process (indicative, may require additional stages if required)

Why Join Us 🤝

Join Our Vision 🚀

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

For more information, explore our website and discover how you can contribute to our mission.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.