IT Digital Workplace Operations Specialist - IP Telephony and on prem Web Conferencing systems H / F

Job Description:

Airbus Helicopters is looking for an IT Digital Workplace Operations Specialist - IP Telephony systems to join our Digital Workplace - Collaboration Services Department based in Marignane, France.

Ready to empower a digital-first workforce? Join our Collaboration Services Team and take ownership of the tech that keeps our company moving. You’ll manage everything from "Build to Run" for our IP Telephony and conferencing suites.

We operate with a high-trust, high-responsiveness Kanban model, giving you the freedom to adapt to new priorities and deliver real value to our users every single day.

In this role, your mission and impact will be multifaceted:

Tech Ownership & Innovation:
- End-to-End Lifecycle: You’ll lead the "Build to Run" journey for our IP Telephony and on-prem conferencing suites, ensuring new features move smoothly from the lab to our global users
- Continuous Evolution: You aren't just maintaining tools; you’re evolving them. You’ll work with Architects and Product Managers to evaluate emerging tech and pitch ideas that define our future service roadmap.

Operational Excellence:
- Performance Architect: You’ll manage the global health of IPT and on-premise Web Conferencing services ensuring incident solving and request completion.
- Agile Collaboration: Join our PI Planning with Airbus Group and product routines to keep our Kanban flow moving. You will support our Restricted Collaboration Product Manager.
- Incident Strike-Team: When major incidents arise, you’ll lead the resolution process, bringing together the right experts to solve problems fast and prevent them from happening again.

Strategic Partnership:
- User Empowerment: Work with Change Managers to translate complex tech into "human-friendly" guides for our VIPs and stakeholders.
- The "Shift Right" Mentor: Collaborate daily with our Service Desk to share knowledge, ensuring they are empowered to support users confidently.
- Architecture Partner: Support our Lead Architect in building robust system dossiers and testing the next generation of collaboration technology.

Your profile:

At least 3 years of experience in IT service management or as an IT product manager.
Technical knowledge of IPT or Network is required.

Transnational IT supplier Management.
Practical Problem Solving.
ITIL basics.
Service Now IT operational usage skills would be greatly appreciated.
English and French language negotiation level, some German or Spanish skills would be appreciated.
Open-minded, self-awareness, transparency, and welcome feedback will be highly appreciated skills.
Ability to progress in a complex environment working with Donauwörth/Marignane/albacete sites and all the divisions is mandatory.

Your working environment:

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
  
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
  
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
  
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
  

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters SAS

Employment Type:
Permanent
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Classe Emploi (France): Classe F12

Experience Level:
Entry Level

Job Family:
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.