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Customer Experience Manager

Customer Experience Manager

saint_gobain_groupFrança , Ile-de-France
Il y a plus de 30 jours
Description de poste

Contamos com você para

Within the central Marketing and Development department, Saint-Gobain's Customer Experience department plays an important role in enhancing the customer-centric culture. In order to best support our colleagues in Saint-Gobain's activities, the use and development of customer experience understanding and methodologies are emphasized. By using customer insights, we positively impact their experience and generate a positive and tangible business impact.

In this context, we are reinforcing our team with a Customer Experience Manager who will strengthen our offer.

Your main tasks will be to :

  • Use Customer Experience methodologies to positively impact businesses in line with Saint-Gobain Strategy
  • Support countries on all aspects of Customer Experience
  • Animate and grow our Customer Experience community
  • Work closely with other SG central teams to integrate customer experience into their projects : you will address common issues by combining different experiences to help our local colleagues achieve their business objectives.

Este trabalho é para você?

For this job, we are looking for a Customer Experience Manager with :

  • 10 years’ experience in sales or product management roles that exposed you to customers.
  • An experience within an industrial businesses for the construction markets will be a plus. Therefore, you will have significant records of managing successful projects (with tangible results) and more particularly customer-oriented projects.

    • Are you convinced that customer experience is a key issue for developing businesses and having a positive impact on customer loyalty? Are you strategically-minded and results-driven? Do you have good communication and project management skills? Are you fluent in English and have an innovative, initiative and team spirit?

    Then this job is made for you !

    Estamos prontos para recebê-lo

    Our team is made up of 4 people and one trainee per year for a period of 6 months.

    This job will enable you to develop within the customer experience and digital marketing department, which belongs to the Marketing and Development group.