Customer Support Engineer (Grenoble) (E)

Description

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site.

We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES:

• Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

• Domestic and international travel is required on a regular basis.

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.

• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment

• Coordinates actions with customers to minimize down time.

• Provides assistance to Installation Engineers in resolving problems.

WHAT YOU WILL BRING:

• Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.

• Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.

• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.

• Outstanding interpersonal communication, analytical and problem-solving skills.

• Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.

• Driven to be hands-on and passionate about learning new things

• Proactive communication that facilitates seamless collaboration and address customer requirements effectively.

• Fluent in English and French language is a must.

• Full driver’s license

WHAT WE OFFER:

• Dynamic opportunity and growth potential in the Semiconductor Industry.

• A competitive, family friendly total rewards package.

• Variable compensation components, e.g. participation in company stock purchase plan.

• Company car or car allowance.

• Award-winning training.

HOW TO BE CONSIDERED:

Please click the “Apply” button to submit your resume.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.