Senior Project Manager/Delivery Head

Job Description

Our international team includes 1800+ skilled professionals. We have more than 15 years of experience in the Salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries.

Customertimes works with major corporations throughout Europe and North America, including industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and the non-profit sector.

Our clients include companies such as IQVIA, UPSA, L'Oreal, Dyson, Philips, Sharp, and Danone.

Qualifications

• Experience in the Project Manager role for more than 4 years at a software development team and / or system integration projects;
• Salesforce knowledge is an advantage;
• Understanding of software development life cycle and PM practices;
• Strong understanding of Scrum Methodology and Agile principles;
• Very good knowledge of the project management tools (Jira, Confluence, MS Project);
• Project management skills, including the ability to execute and prioritize some tasks simultaneously;
• Overall personal skills : quick learner, passionate, motivated, and self-managed;
• Good written and verbal English communication skills;
• Knowledge of French is a great advantage.

Responsibilities

• Effectively prepare and defend services delivery plans, including timeline, cost structure, and staffing plans;
• Address customer inquiries and issues rapidly and efficiently;
• Be a trusted advisor and proactive but stress-free communicator to the client's team;
• Manage resource allocation for assigned projects and customers;
• Manage assigned project teams in an effective and professional manner, taking personal motivations and skills into consideration;
• Manage distributed project teams, including people from different locations and different time zones, such as France, Germany, the US, and Eastern Europe;
• Manage budget consumption and compliance with delivery timeline, using such tools as SAP BI, Salesforce, GanttPro, and Google G Suite;
• Manage quality of delivery;
• Prepare reports on project performance;
• Manage alignment with involved third parties;
• Ensure reaching of KPIs in recognized team workload, margin level and client satisfaction;
• Collect & transmit information relevant to CT products roadmap;
• Understand product strategy as well as CT Software roadmap. Use it for developing service plans with assigned customers;
• Contribute to the preparation of professional services and managed services contracts;
• Ensure that contractual terms and conditions are met. Work with sales teams to generate new business;
• Evaluate upselling and cross-selling opportunities.

Working Conditions

• Trial period according to the law;
• Equipment provided by the company;
• Regular salary and position reviews;
• Vacation leave according to the law;
• Paid sick leave;
• Medical insurance.

JR-18641