Marketing Customer Support Agent –French Speaker

Marketing Customer Support Agent – French Speaker

Location : Lisbon, Portugal | On-site Employment Type : Full-time

Languages : French + English Monthly salary : 1200 Euro gross Role

Overview We are looking for an French-speaking Marketing Customer

Support Agent to support advertisers on a digital advertising

platform. This role focuses on paid campaign support, digital

marketing assistance, and advertiser experience , requiring strong

marketing knowledge and customer service skills. Key

Responsibilities Support advertisers with paid campaign setup,

optimization, and troubleshooting Provide guidance on campaign

performance and platform tools Deliver high-quality customer

service to marketing clients Assist clients via phone, email, or

chat Maintain accurate documentation in internal systems Schedule

Initial schedule (12-hour window) : Monday to Sunday : 07 : 00 – 19 : 00

Shifts : 07 : 00 – 16 : 00 or 10 : 00 – 19 : 00 2 rotational days off

Requirements Fluent French and English Experience in paid campaign

management (mandatory) Degree in Marketing or a related field

Proven experience in Digital Marketing Previous experience in a

Contact Centre or Service Program for an Advertising Technology

company Strong understanding of social media platforms and digital

advertising fundamentals Customer-oriented mindset with strong

communication skills Ability to work independently and as part of a

team