IT Site Engineer

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

What Youll Do

Were looking for an IT Site Engineer acts as the primary local IT point of contact responsible for supporting operating and continuously improving the regional IT environment. This role requires a highly hands-on professional who can manage infrastructure support end users and implement technical solutions aligned with global standards while addressing local business needs.

The ideal candidatedemonstratesstrong ownership technical depthbusinesspartnershipandcommunication skills.

Infrastructure & Systems Support

• Deploy manage and support Windows-basedand Office 365across on-premises and cloud platforms.
• Implement and support infrastructure solutions following vendor and global IT guidelines.
• Perform troubleshooting and root-cause analysis across server network and endpoint environments.
• Support asset management systems ensuringaccurateinventory reporting and data quality.
• Endpoint Management & Device Lifecycle
• Manage corporate devices through centralized management platforms.
• Support device provisioning configuration and troubleshooting throughout the full lifecycle.
• Assistin refining device deployment processes and application delivery to improve reliability and user experience.
• Coordinate hardware procurement inventory tracking and device replacements.

End-User Support

• Provide Level 1 and Level 2 technical support to users within the assigned region.
• Support onboarding and offboarding processes including account setup hardware assignment and security awareness.
• Act as the escalation point for local IT issues coordinating with global IT teams or external vendors whenrequired.
• Maintain clear communication with users ensuringtimelyresolution and follow-up.

Automation & Technical Solutions

• Design and develop scripts tools or lightweight applications to address operational gaps or regional requirements.
• Automate repetitive administrative tasks to improve efficiency and reduce manual effort.
• Document solutions and workflows to ensure maintainability and knowledge sharing.

Security & Compliance Support

• Act as the local technical contact during security incidents or alerts.
• Execute remediation actions and follow-up activities in coordination with global security teams.
• Ensure local systemscomply withcorporate security policies and standards.
• Promote security best practices during onboarding and daily IT operations.

Ownership & Continuous Improvement

• Take full ownership of local IT topics ensuring issues are resolved end-to-end.
• Identifyweaknesses in infrastructure processes or tooling and proactively propose improvements.
• Implement monitoring and diagnostic solutions to support stability and performance.
• Act as a trusted technical partner for the local business balancing global standards with regional needs.

What Youll Bring

• Strong experience supporting Windowsand Office 365 Environments
• Understanding of AI tools and methodologies
• Experience with endpoint management and software deployment platforms.
• Solid understanding of Active Directory and enterprise identity concepts.
• Strong troubleshooting skills across infrastructure networking and endpoints.
• Experience with scripting or automation (e.g. PowerShell Python or similar).
• Experience supporting hybrid IT environments.
• Exposure toasset management ormonitoringtools.
• Experience supporting regional or multi-site IT operations
• Fluent in English and French