Sales Director - BPO/CX | Europe | Travel & Hospitality

About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector.

We have a global delivery footprint, spread across 19 centres in 11 countries, with 25,000 CX and Technology experts from 35+ nationalities.

Profile Summary :

IGT Solutions is looking for a Sales Director. The position is based anywhere in Europe and reports to the Senior Vice President EMEA.

The position is responsible for hunting & and driving new business acquisitions in order to achieve business goals for the chosen vertical

Primary Job Responsibility :

• Primarily drives new customer acquisition through existing knowledge, experience, and industry network
• Drives large multi-year deals
• Drives the entire sales process; leads and assigns team responsibilities for opportunity qualification and development, solution architecting, RFP / RFI proposal development and customer reviews, negotiations and deal closure.
• Setting out the GTM and executing it with the support of company resources including but not limited to Marketing campaigns, demand Gen, working with industry experts, sourcing advisors, creating and own account acquisition plans, and managing the sales process
• Responsible for overall customer satisfaction for sold projects
• Accomplish the organization’s goals and objectives for the chosen vertical

Education and Essential Experience :

• 10-15 years of experience in BPO / CX Sales (New Business Development) at a leadership level
• Sales experience with a proven track record in BPO / CX Services sales
• Should have deep knowledge, Experience, and understanding of the Travel and Hospitality Domain.

Key Enablers :

• Ability to motivate and inspire teams
• Innovative and able to foresee market conditions
• Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done
• Persuasive with details and facts
• Confident, flexible with the ability to work in a fast-paced and changing environment
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
• Extrovert with a blend of sales mindset

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Please share your resume at [email protected]