Customer Support for Social Media French Speaker

Customer Support for Social Media French Speaker

Location: Lisbon, Portugal (On-site)

What to Expect

Join a dynamic and multicultural support team and contribute to the success of one of the worlds leading social media platforms. Your mission is to deliver an excellent customer experience while helping business users optimize their advertising performance.

Your Responsibilities

• Assist business clients via chat, email and phone.

• Support and grow the self-serve online advertising user base.

• Provide pre- and post-sales assistance for digital marketing tools.

• Troubleshoot technical issues, bugs and advertising delivery errors.

• Proactively communicate with clients and offer performance-improving solutions.

• Share customer insights with internal teams to improve platform tools.

• Handle tasks efficiently in a fast-paced and multicultural environment.

Requirements

• French C2 (spoken & written).

• English B2.

• EU citizenship or valid EU/Portugal work permit.

Benefits

• Full relocation package: flight reimbursement, airport pick-up, and administrative support (NIF, NISS, bank account).

• Shared company apartment for international candidates.

• Paid initial training.

• Private health insurance from day one.

• Annual return flight to your home country (within Europe).

• Free Portuguese classes.

• Sports activities, cultural events & company gatherings.

Interested?

Send your CV directly to: alessandra.nepomuceno@cbtalents.org