Sales Administration Coordinator

Ref : SF46799

ELIGIBLE APPLICANTS :

• O) Eligible visa : Permanent residence, Spouse, Partner
• X) NOT eligible : Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

WORK TYPE : Hybrid work available (3 days office / 2 days work from home)

VISA SUPPORT : No

TYPE : full-time

WORKING HOURS : 9 : 00-17 : 00 from Monday to Friday (38.5 hours per week)

SALARY : €37k-€38k, depending on experience

START : Oct 2025

LOCATION : Paris, France

Sales Administration Coordinator Main Responsibilities :

• Oversee and process all in-coming orders using specially designed software
• Communicate with customers and liaise closely with CS Supervisor and CS Manager
• General office administration and email correspondence
• Handle all in-coming phone calls to the highest standard
• Support their sales team and provide excellent client care for all retailers and distributors
• Work closely with retailers and distributors, providing support and assistance with any issues
• Liaise closely with their Logistics department a third-party warehouse management company
• Handle delivery-based issues and complaints management
• Handle returns shipments and replacement shipments
• Oversee and carry out regular bi-weekly stock checks
• Liaise with Purchasing, Logistics in their warehouse management
• Identify in-coming payments, issue Pre-Payment invoices and manage outstanding payments
• Oversee all external invoices for advertising, utilities, rent and other services
• Liaise closely with technical advisor regarding spare parts for clients
• Raise invoices for after-sales services and manage technical complaints in ERP
• Coordinate technician visits and maintain inventory of spare parts
• Registering all information on sales force
• Order entry and order processing of spare parts for technical complaints
• Outbound information to all involved parties about status of pending or closed claim issues
• Shipment of spare parts, escalation on delayed tasks, organize returns (credit note), and close issues
• Assign external service partner including shipment of spare parts or replacements
• Collaboration on cross-departmental projects
• Ongoing examination of workflows and processes to optimize and reduce costs
• Accompanying technicians during training sessions, and in the future, being able to train hotel technicians as an instructor
• Managing the inventory of spare parts for the FR office and SS stores
• Managing claims invoices
• Human resources, attendance management (members of the French sales office)
• Office management (office insurance, cleaning, asset management)
• Management of sales cars and parking lots
• Undertake any other reasonably required duties as directed by manager or someone actin on their behalf, in addition to the role specific tasks and responsibilities
• Comply with statutory requirements regarding the workplace such as employment law, health and safety, fire prevention etc.

Sales Administration Coordinator Ideal Candidate :

• 3+ years of experience in a similar position
• Very good written and oral communication skills in English and French
• Understanding of Japanese culture (Japanese language ability is a bonus)
• High degree of flexibility
• Customer oriented thinking
• Sense of responsibility
• Ability to work independently and team-oriented
• Intercultural competence
• Good knowledge of MS Office applications and IT knowledge to handle internal system (SAP)