What you will do

Service strategy and delivery for the Global Marine & Navy portfoliospanning HVAC/R fire detection & suppression security life-safety and automationensuring consistent mission-ready through-life support for naval fleets cruise lines offshore merchant and specialty vessels. Drive standardized service processes digital enablement compliance and customer outcomes across regions with particular responsibility for service operations and partner networks in APAC and EMEA.

How you will do it

1) Global Service Strategy & Governance

• Define and own the Global Service Operating Model for Marine & Navy (policies standards KPIs escalation paths) ensuring consistent approaches across regions fleets and vessel classes (naval cruise offshore merchant).

• Maintain global service playbooks (preventive maintenance inspections ITM programs health checks deluge testing obsolescence management) with uniform SOPs and documentation.

• Lead global Service regional leaders to align plans review KPIs and drive continuous improvement.

• Ensure strong and seamless collaboration with sales teams to support dynamic ( faster than market) business growth

2) Regional Leadership

• Direct global service delivery operations ensuring readiness contingency planning vendor/agency oversight and cost control.

• Build and manage regional partner ecosystems and ensure contractual and compliance frameworks meet legal and regulatory expectations.

3) Lifecycle Service & Technical Excellence

• Own through-life support programs for HVAC/R plants fire detection and suppression watermist gaseous systems sprinklers access control PA/VA surveillance clean air monitoring and automationstandardized across vessel types.

• Lead obsolescence management and planned upgrades aligned with naval and cruise modernization cycles.

4) Digital & Connected Service

• Scale remote monitoring and diagnostics via Customer Service Hubs and connected assets (e.g. OpenBlue connected chiller dashboards) to enable predictive maintenance and energy optimization; enforce global data standards and cybersecurity controls.

• Drive performance analytics to inform fleet optimization energy efficiency and sustainability reporting.

5) Customer & Market Engagement

• Act as executive sponsor for strategic naval cruise offshore and merchant accounts; ensure measurable outcomes on safety availability and compliance.

• Represent Johnson Controls in industry forums and with Flag/Port States classification societies and defence stakeholders; maintain preferred supplier status through compliance and performance excellence.

6) Commercial Financial & Contract Management

• Own service P&L; lead budgeting pricing frameworks multi-year service agreements and turnaround program financials; ensure disciplined claim management and change control.

7) Risk Safety & Compliance

• Ensure alignment with local environmental and safety requirements; enforce standardized procedures and audits across regions.

• Maintain high safety and compliance standards across all service operations globally

• Lead crisis management protocols for weather mechanical failures cyber threats and security incidents impacting service delivery.

8) People Leadership & Capability Building

• Build high-performing regional service teams and partner networks; implement competency frameworks certifications and continuous training for marine service engineers and technicians.

• Foster one-way-of-working and knowledge-sharing across the board to ensure repeatable quality and customer experience.

What we look for

• 10 years in marine service leadership with hands-on accountability for service delivery in APAC and EMEA; proven track record of regional operations

• Demonstrated knowledge of marine regulatory frameworks and classification requirements

• Fluency with digital service platforms (remote monitoring connected assets analytics) and cybersecurity practices in maritime contexts.

• Commercial acumen managing multi-region service P&Ls contracts and long-term agreements.

Core Competencies

Global Service Standardization Designs and enforces a single global service methodology (SOPs KPIs toolsets templates) to ensure repeatable outcomes across fleets and geographies.

Marine Technical Mastery Deep understanding of HVAC/R systems fire detection & suppression (CO₂ foam watermist gaseous) sprinklers PA/VA surveillance clean air controls and automation; integrates multi-technology service programs end-to-end.

Digital & Data-Driven Service Leverages connected platforms (OpenBlue/connected dashboards) for predictive maintenance energy optimization and cyber-safe operations; implements global data standards.

Customer & Stakeholder Management Executive-level engagement with naval forces cruise lines offshore operators; manages complex multi-stakeholder environments and preferred supplier relationships through measurable KPIs.

Operational Excellence & Resilience Establishes health checks deluge ITM programs and pre-dry-dock inspections; leads contingency planning to minimize downtime and cost.

Commercial & Contract Discipline Manages budgets turnaround cost structures vendor contracts and change control across APAC/EMEA operations.

Safety & Risk Management Integrates safety culture and crisis response (weather mechanical cyber) into service plans; maintains mission readiness.

People & Capability Development Builds regional talent pipelines certifications and career paths; drives engagement and one-way-of-working.