Service Manager

Responsibilities:1. Lead aftersales service in France & South EU, ensuring network coverage and service quality; 2. Manage key accounts and dealers, expand and strengthen the service partner network; 3. Drive service process improvements and customer satisfaction (KPIs: response time, repair quality, partner score); 4. Deliver training and technical support to dealers, service partners, and key customers; 5. Act as the regional contact to HQ, coordinating with product, logistics, support, and spare parts teams.Requirements:1. Bachelor’s degree in Engineering (Mechanical/Electrical/Automation or related); 2. More than 3 years in service management, aftersales, or technical support (consumer electronics preferred); 3. Strong problem-solving and escalation management skills; 4. Experience with service partners, distributors, or key accounts; 5. Fluent in French and English, with excellent communication and cross-functional collaboration skills; 6. Able to do frequent regional travel within France & South EU.