Hebrew speaking Customer Support Agent

We're looking for Hebrew speakers for several different projects right now!

The office location is in Sunny Lisbon, Portugal.

What you'll do:

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ads’ delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Requirements

• Native level written and verbal communication skills in Hebrew
• Good knowledge of English (B2 level) required
• Computer skills (basic skills mandatory, advanced skills like coding preferential)
• Good analytic skills and logical thinking
• Excellent communication skills: verbal, written, listening skills
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
• Ability to multitask and work under pressure
• Availability Monday to Sunday, including rotating weekends
• EU citizenship or work permit for Portugal.

Benefits

• Possibility of cooperation with leaders in various industries
• Stable work and career progression
• Investment in training and personal development
• Health Insurance since day one in the company
• Possibility to live in one of our apartments
• Initial flight expenses refund
• Annually complementary return flight to your home country (within Europe)
• Free Portuguese language courses, sport activities and organized events
• Monthly and Quarterly Bonus.