Key Account Manager Saint-Martin-de-Crau

Job description

To support this fast growing business unit, Katoen Natie is looking for a Key Account Manager for its site in Saint Martin de Crau (France)

• Responsible for one or more clients, focusing on the commercial relationship and the monitoring of the quality of the services provided
• Guarantees the legal coverage of the performed (logistics) activities.
• Develops a good working relationship with customers to enhance customer satisfaction and customer retention.
• Is the internal key source regarding customer and market intelligence for his/her customer portfolio.
• Follows up closely and comments the profitability of these customers internally

Responsibilities:

• Monitors the compliance with the contractual agreement from both the customer and the own organization.
• Negotiates and renegotiates contract extensions or ad hoc services.
• Determines the most crucial needs of assigned customers and translates this into an annual key account plan to ensure that they receive first-class customer care and service.
• Performs an annual customer satisfaction query and responds to this with an action plan.
• Interacts and communicates with the client on a regular basis to determine changing tastes and preferences.
• Guarantees monthly accurate invoicing.
• Delivers the annual budget and comments the financial result in a monthly management letter.
• Has full P&L responsibility for the assigned customers.
• Toolkit:
• Monthly management meeting
• Volume review & forecast
• KPI performance
• Issue log review
• Legal/contract dashboard
• Customer satisfaction query
• Management letter
• Communication plan
• As there is no hierarchical link, it is crucial that the Key Account Manager develops a relationship of trust and confidence with the Operations manager.

Your profile

• • Keywords: Committed / Social / Analytical / Bird’s eye perspective / Jack-Of-All-Trades
• • Education: Minimum Bachelor degree, preferably in economics, or similar by experience
• • Willingness to travel
• o English: intensive professional experience
• o French: intensive professional experience
• o Additional language skills are a plus.
• o Advanced Excel knowledge
• o Advanced PowerPoint knowledge
• • Basic negotiation skills.
• • Basic financial analysis skills.

Required experience-5 years We offer

• • An exciting job in a leading dynamic company with no-nonsense culture.
• • A job with high responsibility and lots of variety.
• • An attractive salary package.