Product Support Specialist, Farm Data

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

The Product Support Specialist is responsible for driving the adoption and support of AGCO Digital Farming. Solutions to AGCO customers and dealers. This role involves providing technical and operational support on AGCO Digital Farming Products, including (but not limited to) Task Management, Data Management, Field Management Solutions, and integration of onboard and offboard systems. The Specialist will be the expert of Digital Farming Products and will be responsible for increasing adoption of AGCO’s Digital Products. Responsibilities include troubleshooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, and dealer training (as required). The specialist is expected to be a recognized product expert on their assigned product(s).

Your Impact

Act as The Subject Matter Expert for Digital Farming Products. Assist AGCO customers and dealers in adoption and / or troubleshooting of any technical and / or operational queries. Maintain SLA (Service Level Agreement) for First Response Time and Case Resolution Time of Case Management.

Work during assigned working hours (business hours and / or after hours). Collaborate with Engineering and IT teams, escalating issues appropriately when needed, and actively engaging with product and development teams to ensure alignment and resolution. Collaborate with Product Health teams and key stakeholders to identify top issues and ensure they are prioritized for resolution.

Assist back-office team in solving complex customer problems by engaging cross functional AGCO teams. Develop and maintain knowledge management to assist other specialists in quick problem resolution.

Participate in pilot projects to support new product launches. On certain occasions, perform site visits, occasional dealer and customer visits, as project requires.

Drive NPS (Net Promoter Score) survey feedback findings to resolution to ensure that negative customer feedback is addressed.

Your Experience and Qualifications

Must have 2 to 3 years of experience supporting customers and-or dealers in B2B, B2C format

Must have experience and working knowledge of Global Farming Practices, Experience working with agronomic data, including field and task management, is considered a plus.

Experience working with JIRA and / or Azure DevOps, Microsoft Office (Word, Excel, PowerPoint)

Ability to negotiate and work with diverse cross functional teams to drive business deliverables

Excellent communication skills (both written and verbal) – English and French. Good Communication Skills (both written and verbal) – Italian

Your Benefits

An onboarding program and specific training to support you and help you develop new skills.

An agile work organization with the possibility of 2 days of remote work per week, depending on activities.

Profit sharing, employee savings plan, collective retirement savings plan.

Numerous benefits through our Works Council (trips, show tickets, vacation vouchers).

Your Workplace

AGCO S.A.S. – ZAC de la Fontaine des Saints, Rue André Citroën, Ennery 57365, providing global support to all AGCO factories worldwide.

Are you looking for a new professional challenge that is meaningful, in a dynamic and stimulating international environment?

Give your career a new boost by joining a global leader in agricultural equipment, passionate teams, and a cutting-edge technology world focused on our farmers to help them feed the world. Farmer first!

We value inclusion and recognize that the diversity of our teams is a source of innovation for our farmers. Through our recruitment actions, we are committed to building a team that brings together a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!