Client Success Technical Manager

Join Onebox Where Innovation Meets Entertainment

Onebox part of the Fever Group is a leading provider of end-to-end ticketing solutions for live events from sports and theater to racing circuits shows concerts and much more. Our technology powers the entire ticketing journey managing everything from event setup and sales to real-time access control at the venue.

Our platform processes thousands of transactions per minute ensuring seamless access to events worldwide. We thrive on innovation teamwork and quality creating solutions that power concerts sports theater and more.

If you love cutting-edge technology problem-solving and scalable systems this is your place.

Your Mission

We are looking for a Client Success Technical Manager to join our Business department reporting directly to our COO.

You will take ownership of a portfolio of client accounts guiding them through every stage of their journey with Onebox. Beyond building strong long-term relationships and ensuring clients gain maximum value from our platform you will also act as their first point of contact for technical requests and platform troubleshooting.

This hybrid role blends account management with a technical mindset : you will train and support clients during onboarding provide hands-on assistance with configuration and incidents and work closely with Sales Product and Tech teams to ensure a fast effective and proactive response at every step.

About the role :

• Be the go-to person for clients when it comes to technical support platform usage and troubleshooting
• Manage daily client requests from incident resolution to platform configuration and data exports
• Provide onboarding training and ongoing support to help clients get the most out of Onebox
• Collaborate closely with internal teams (Sales Tech Product Design) to ensure a seamless client experience
• Support on-site operations during live events when needed
• Play a key role in driving customer satisfaction and identifying opportunities for improvement

About you :

Your benefits & perks :

Apply now and become part of the Onebox Customer Success team!

Want to know more about us Check out our website and connect with us on LinkedIn!

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1