Product Owner (H / F / X)

Job Description :

My Account Product Owner (H / F / X)

Segment :   Royal Canin

Type of contract :   Permanent

Location :   Aimargues near Montpellier, France

Job purpose / summary

To achieve its ambition to be the reference in pet health through nutrition, Royal Canin wants to continue to push the barriers of nutrition and individualization.

The digital transformation is driving both new opportunities to serve more pets but also new challenges for our existing business models. Join the Royal Canin Digital Factory to participate to this transformation. You will join a multi-cultural, dynamic and caring team working all together and closely on all the digital projects of the brand. Royal Canin's Digital Factory is key in achieving this strategy through the multiplicity of its practices :   Development, Product Ownership &Design, Market deployment...

The product owner is responsible for maximizing the value of the product and ensuring that a pragmatic user centric approach is adopted to deliver and deploy the product successfully.

In partnership with business teams, the Product Owner is responsible for the growth of its product in terms of business revenue as well as user base increase. To reach his objective he / she translates the desired business and user value into an enabling product backlog and iteration plan.

What profile we are looking for :

Bachelor's Degree in Management, e-business, Information Technology or similar

PSPO certification

3 to 5 years experience in Digital Product owner role or similar role in an international environment.

Preferred qualifications :

Fluent english

Project Management in agile mode (SAFE)

Management of complex technical projects on an international level

Good understanding of digital environment

Excellent communication and collaboration skills

Good Autonomy

Lead of cross-functional teams with external and internal actors

Influencing and negotiations skills

Fast learner, and comfortable coping with change

Additional qualifications :

Experience on Digital Service, Digital app. , Digital Health and / or e Commerce  projects

Ability to  work with different teams and various team dynamics to achieve challenging delivery objectives

What will be your key responsibilities :

The product owner reports to the Program Lead and has the following responsibilities :

Define user centric & agile roadmap

Gather and consolidate needs, pain points and opportunities from various sources and stakeholders such as end-users,  other product owner(s), data, markets, business(s), digital factory, consumer care …

Collaborating with the other Product Owners (part of pet owner program or pet professional program) to ensure the convergence of services for our pet owners or pet professionals

Collaborating with UI / UX design manager / user research team to ensure the consistency in terms of design and the best user centricity for our products

From feedbacks consolidated, define solution hypothesis statements and identify epics

Feed and review regularly priorities agreed with the business in a validated and shared roadmap of product development (PI planning / yearly roadmap)

Define backlog items which reflect the roadmap, incl. user and business value defined by the Business .

Alignment between backlog, envisioned user journeys and technical foundation

Ensure KPIs and objectives are well measured to track new features delivered and build the roadmaps in an agile way

Deliver effective and qualitative product

Ensuring the delivery of the roadmap in close collaboration with Scrum Master, Agile Program Lead and Delivery Lead

In partnership with delivery teams, bring and animate all resources involved to build and deliver a maximised roadmap

Connect regularly with other product roadmap to leverage the full value of the ecosystem to the end users and minimize the risks of dependencies

Deliver clear and well documented backlogs that drive to qualitative development

Clarify upcoming questions from delivery team

Approve the execution of backlog quality based on the agreed definition-of-ready and definition-of-done

Define testing strategy in collaboration with delivery team

Ensure technical and business performances are well measured and actions are taken

Ensure security and scalability is achieved

Ensuring digital robustness of our products to serve client satisfaction and service level agreements with business units (global / regional )

Ensure that deploy and support team are well equipped to scale Deploy Digital services @scale :

Define and follow up deployment KPIs.

Work with deployment and customer care team to organize the technical and business deployment (integration) of the digital product in markets

Supports Deploy Expert in clarifying and meeting operational readiness criteria.

Supports customer care and deploy expert in analyzing market feedback to identify and prioritize performance improvement measures.

What can you expect from Mars?

You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!

You will work in a unique campus, which gathers more than 800 Associates working for : the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group

Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world

All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate