Quality Agent

Main mission

- Ensure internal and external customer quality monitoring

Main functions

- Assist KA team on daily / weekly collaboration with external customer matter related to our network quality KPI

- Collobarate with OPS teams on daily issues encountered and report Root Cause / Action plan

- Data crunsh on quality topics related to KPI / process improvement

Requirements

1. Education level

Master degree in logistics / supply chain / lean management

2. Hard skills required for this job

KPI monitoring

Deep dive analysis

Pack office (Excel)

SQL (as a plus)

3. Language

- French

- English

- Chinese (as a plus)

4. Soft skills

- Rigorous

- Cross team work ability

- Communication clarity