Salesforce Business Analyst / Consultant

Customertimes, headquartered in New York City with offices in 11 countries, is a global IT consulting company specializing in cutting-edge technology solutions for business transformation.

With over 1800 skilled professionals, we boast more than 15 years of experience in the Salesforce ecosystem, completing over 4000 projects across 65 countries.

Our clientele includes industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and non-profit sectors, such as IQVIA, UPSA, L’Oreal, Dyson, Philips, Sharp, and Danone.

We are currently seeking a Salesforce Business Analyst / Consultant to join our team, focusing on mobile implementation for a Retail client.

Responsibilities :

• Serve as a trusted advisor to clients, providing expert guidance and strategic recommendations on Salesforce solutions and best practices.
• Collaborate with clients to understand their business objectives and requirements.
• Work closely with cross-functional teams, including developers, project managers, and quality assurance analysts, to ensure successful project delivery.
• Conduct workshops, presentations, and demos to showcase Salesforce capabilities and solutions to clients.
• Design and architect Salesforce solutions in collaboration with the development team
• Lead the implementation and customization of Salesforce solutions, including configuration, development, and integration.
• Provide guidance and recommendations on technical decisions and best practices.
• Proactively identify and address potential issues or roadblocks in project implementations.
• Promote the adoption of standard solutions and best practices to optimize Salesforce usage and efficiency.
• Stay up-to-date with Salesforce releases, features, and industry trends to provide expert guidance and recommendations to clients.
• Be prepared to work onsite in the customer's office several days a month, fostering strong relationships and ensuring effective communication and collaboration.

Requirements :

• Excellent communication skills with the ability to effectively interact with clients, stakeholders, and cross-functional teams, fluently in both French and English.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Minimum of 2 years of experience in Salesforce consulting, business analysis, or related roles.
• Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Sales / Service Cloud Consultant are highly desired.
• Proven experience in designing and implementing Salesforce solutions, including configuration, customization, and integration.
• Strong understanding of Salesforce architecture, data model, and security model.
• Experience working with CPG industry.
• Demonstrated ability to lead workshops, presentations, and demos to showcase Salesforce solutions.
• Ability to make informed technical decisions and recommendations based on business requirements and best practices.
• Strong problem-solving skills and attention to detail.
• Proactive mindset with a commitment to delivering high-quality solutions and exceptional customer experiences.

Hiring Process :

• HR call with Recruiter (30 min)
• Technical interview (1-1,5 hours)
• Interview with Project Manager (French Language Proficiency Verification 1h)
• Reference check
• Offer

What we offer :

• Full-time employment with Customertimes
• Medical Insurance (MI) : In accordance with Customertimes benefits policy
• Paid Time Off : 25 working days of vacation
• Sick leaves : Based on legislation
• Home office expense reimbursement : In accordance with Customertimes Business Expense Policy (€50 / month reimbursement for home office Internet expense)
• Ability to work remotely (home office). As a globally distributed organization, we embraced remote work long before it was established as the mainstream
• This position requires working independently as well as coordinating with teams from other locations
• You are expected to contribute an average of 40 hours per week, but time can be managed flexibly exceeding the quota is the key consideration
Il y a plus de 30 jours