Tech Support Engineer

Job Title:Tech Support Engineer

Location:Paris France

Employment Type: Full-time

The job

You will join the Technical Support team based in France and responsible for the Engineering portfolio. As a Tech Support Engineer reporting to the French Technical Support Manager your main mission is to provide customer support for AVEVAs Engineering product portfolio and to contribute to AVEVAs business growth by ensuring customer satisfaction.

The work will be carried out in a hybrid working way combination of working from AVEVAs office in Paris and working from home or at customers location (in France Europe rest of the World if needed).
The range of customers is large from multinational customers through to smaller national and regional customers.
The primary product to be supported in this role is AVEVA Engineering with the potential to extend to all AVEVA software in the Unified Engineering portfolio (E3D Diagrams Unified Engineering).

Key responsibilities

• Provide highly expert and personalized first line product support to customers.
• Promptly address and resolve customer complaints or technical issues and escalate if necessary.
• Review and update support cases to ensure AVEVA meet KPIs outlined in customer support procedures.
• Technical: work within a dynamic team and show flexibility in the use and development of personal and technical skills to maximize the teams efficiency.
• Customers: Develop good working relationships with customers and always provide the highest level of customer service and professionalism.

Essential requirements

• Masters or Engineers degree with a focus on (but not limited to) software engineering.
• Proven experience in plant engineering working for Owner Operators EPCs or Service providers.
• Familiar with software programming ideally C# or exposure to PML (AVEVAs programming language) would be an advantage.
• Excellent writing and speaking communication skills.
  - French: Mother tongue
  - English: Business fluent
• Strong customer oriented and customer satisfaction approach

Desired skills

• Proven experience using or configuring AVEVA Engineering Products: E3D Diagrams Engineering...
• Positive attitude enthusiastic self-motivated and customer-focused
• People-person and team player enjoying the cross-functional interaction required for this position
• Quick learner with an inquiring mind

Commercial at AVEVA

Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.

If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.

Find out more: requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.