Summer 26 - Guest Relations Rep

Company Description

We employ up to 80 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are fully compliant with all immigration laws, therefore we welcome all nationalities to apply that have an EU passport, a right to work in France in the form of a CDS, or are from a country where you can obtain a visa. We are one of the few companies that assist UK applicants to complete their visa paperwork, meaning all UK passport holders are welcome to apply, however the recruitment process has extra steps to obtain your visa and work permits. The majority of our guests are from the UK, therefore it is compulsory that all applicants are fluent in English to be considered for a position.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work / life balance.

Together we will ensure you will find & be in your element.

Position

Our Hotel and Chalet Guest Relations team are the first point of contact for our customers when they arrive on their holiday, so first impressions are key! This starts with a phone call to guests before they arrive and then meeting them at the airport to ensure a smooth transition to the resort, providing them with a wealth of information and knowledge on the way. In resort you will be available to answer any questions they may have and take the stress out of their holiday by providing information and organising any extra activities that our guests would like to book.

Overseen by a guest services manager and working as part of a hotel or resort team, you will work closely with the wider hospitality team to ensure your guests are having the best experience possible. You will support all roles within the hotel / chalets, and always look to improve our commitment and service to each guest. You will make daily visits to your properties, resolving customer issues as and when they arise and organise a program of activities suitable to your guests throughout the week. The right candidate will enjoy excelling in customer service, be passionate about delivering outstanding service with a 'can do' attitude and genuine excitement to be in the mountains.

Requirements

Customer Focus

• Bring constant enthusiasm and positivity to the role.
• Be the central point of contact & knowledge in resort.
• Pre-arrival guest calls to organise and book lift passes and activities.
• Transfers to / from airport.
• Represent the company in a professional, well-presented manner always in compliance with the company uniform policy.
• Complaint handling & problem solving.
• Running AD-Hoc events for our guests to enjoy
• Supporting the front of house and reception.

Operational

What we are looking for

Requirements for the role

Other Information

Salary and Package benefits

Operational dates may vary by resort and property; however, they generally fall between early June and mid-September.