CRM Operations Intern

The CRM team at Euronext Corporate Solutions is hiring a CRM operations intern to contribute to the administration governance and day-to-day operations of our CRM platform !

Working closely with the CRM Senior Associate and the Data team you will play an active role in the evolution of our HubSpot CRM account. As well as take part in the integration of Admincontrol into our CRM ecosystem and assist in maintaining a reliable platform for more than 200 active users.

Key responsibilities

Your responsibilities will span between conducting projects to support business processes within the CRM (ie. lifecycle management nurturing workflows) to testing new features and supporting end-users by contributing to documentation and training materials. You will help improve the performance consistency and adoption of our CRM tools across the organisation.

CRM Operations marketing automation sales operation and lifecycle management:

• Create workflows sequences and automated rules in the CRM to support business needs and ensure smooth process execution.

• Suggest and deploy improvements of current CRM processes.

• Contribute to the Admincontrol CRM and users integration into our account (100 users)

• Support the sales and marketing team in lead generation processes using our CRM and other tools (lead scoring buyer intent sequences and emails deliverability)

Data Quality dashboarding and Innovation:

• Monitor and improve CRM data quality through audits and enrichment processes.

• Prepare internal reports and assist teams in building and maintaining dashboards.

• Test new HubSpot and third party features AI tools and process updates before release provide feedback and identify issues to ensure smooth deployments.

Documentation Training and Internal Communication:

• Help create onboarding guides release notes video tutorials and other adoption materials.

• Update CRM process documentation property glossaries and internal guidelines in Confluence.

• Support the preparation of internal training sessions and contribute to CRM newsletters quick guides and update announcements.

Administration and Access Management:

• Create update or deactivate user accounts in accordance with governance procedures.

• Maintain permissions team associations and access settings.

Your profile:

• Masters degree student (Bac 4/5) in Digital Marketing Business Communication Data or a related CRM-focused field.

• Previous internship or project experience in CRM marketing automation or digital marketing preferred.

• Understanding of B2B marketing principles and CRM automations including lead generation nurturing conversion strategies and workflows.

• Familiarity with CRM systems (HubSpot preferred).

• Ability to analyze data interpret performance metrics and draw actionable insights.

• Strong organizational skills and attention to detail.

• Creative and curious mindset with a strong desire to learn.

• Fluent in English (mandatory); French is a plus.

Euronext Values

Unity

We respect and value the people we work with

We are unified through a common purpose

We embrace diversity and strive for inclusion

Integrity

We value transparency communicate honestly and share information openly

We act with integrity in everything we do

We dont hide our mistakes and we learn from them

Agility

We act with a sense of urgency and decisiveness

We are adaptable responsive and embrace change

We take smart risks

Energy

We are positively driven to make a difference and challenge the status quo

We focus on and encourage personal leadership

We motivate each other with our ambition

Accountability

We deliver maximum value to our customers and stakeholders

We take ownership and are accountable for the outcome

We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.