Account Manager

Who are we

is a mental health solution for companies with one mission in mind : nurturing healthy minds to foster healthy organizations.

We guide employees through individual and group therapy or coaching sessions.

Alongside we help HR teams to take care of their employees mental health on a daily basis.

Where we are currently : Since our creation in December 2019 more than 320 companies (LOreal Spendesk Qonto Engie Castalie etc.) have joined and we now have over 250000 employees covered in France but also throughout the world!

We have raised 175 million euros and are 60 to help companies improve their mental well-being.

What we believe in Excellence in care is our obsession.

Culture is not nice words we put on the walls we have defined 4 tangible values to make this culture live : Comprehensive selflessness Inexhaustible optimism Distributed ownership Fast agility

Why do we need you

• As an Account Manage r your mission is to cultivate and strengthen relationships across our portfolio of clients including a part of key accounts. Youll drive value by identifying opportunities for growth through strategic up-sells and cross-sells directly contributing to mokas expansion and scalability . Your ultimate goal is to position as the trusted go-to partner for all their mental health needs.
• Youll be part of the Customer Care team reporting directly to Sophia our Customer Care Team Lead.
• Being an Account Manager at moka is really different from doing it elsewhere at moka you will :
• Build strong relationships : Develop lasting partnerships with your high-profile clients including HR and People Directors.
• Advise and implement solutions : Act as an expert by proposing and leading Mental Health Roadmaps keeping our services relevant and valuable.
• Manage your client portfolio proactively : Identify opportunities for improvement advise clients strategically and develop action plans using key data and insightful reports.
• Drive growth through upsells : Regularly pitch new products and services to deliver value while contributing to business growth.
• Ensure client retention : Lead contract renewals negotiations and signatures striving for 100% client retention .
• Help us scale : Contribute to the continuous improvement of the Customer Care department by optimizing processes and workflows.

Youre the ideal person if :

50200 - 54200 a year

Package from 50200 gross / year to 54 200 gross / year (fix variable May) depending on your positioning within our internal grid

Joining us you will

Well take care of you

Interview process

If needed we organize other informal talks like coffee with the team.

is a disability-friendly company.

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Department / Functional Area : Customer Care

Experience : years

Vacancy : 1