Multilingual Marketing Customer Support Specialist - Lisbon / On Site

Languages: Arabic | Brazilian Portuguese | Spanish Location: Lisbon, Portugal (On-site / Hybrid / Remote*) Salary: €920 gross × 14 months + €40 complexity bonus × 11 months Contract: Full-time | Permanent How to Apply Send your CV to can.dinler@cbtalents.org or Use Application Form We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset , operating in a structured, KPI-driven environment. Working Hours & Shifts Initial phase (12-hour coverage): Monday–Sunday | 07:00–19:00 Two shifts: 07:00–16:00 10:00–19:00 Later phase (to be confirmed by the client): 24/7 operation, Monday–Sunday Rotative shifts 2 rotative days off Key Responsibilities Support advertisers running paid digital advertising campaigns Handle end-to-end product troubleshooting via email and chat Assist with campaign setup, optimization, and performance inquiries Collaborate with internal Product Operations and Engineering teams Drive customer satisfaction across the full case lifecycle Ensure adherence to SLAs, productivity targets, and quality KPIs Proactively identify initiatives to improve service quality and user experience Educate advertisers on product features and common issue types in partnership with internal specialists What We're Looking For Mandatory experience in paid campaign management Degree in Marketing or a related field Hands-on experience in Digital Marketing Experience in a Contact Centre or Advertising Tech service program Strong knowledge of social media platforms and digital advertising fundamentals Excellent communication and customer service skills Ability to work independently and as part of a team Compensation & Benefits Base salary: €920 gross × 14 months Complexity bonus: €40 gross × 11 months Meal allowance: €7.63 per working day Health insurance: from day 1 (employee contribution applies; free after 6 months) Welcome bonus: paid in 12 monthly instalments during the first year Conditional on maintaining Not considered part of fixed salary