Customer Service Representative, Export
You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company?
We are looking for a Customer Service Representative, Export based in Rueil-Malmaison
In your role as Customer Service Representative, Export you will provide outstanding service to our internal (Field associates) and external (Hospitals, Health Care Professionals) customers.
Your duties include processing customer orders, managing product returns as well as consignment stock monitoring.
When it comes to the how the job is performed, attitude is equally important as the what , it is our culture, it is our signature, and we cherish them.
Therefore, we are looking for a positive, client focused and open-minded personality to join our Customer Service Team.
Job Responsibilities :
- Effectively process customer orders using the Customer Service module of MicroVention ERP
- Maintain customer account records and order history files
- Assist with managing consignment agreements and tender agreements, if applicable
- Monitor and verify consignment and boot stock
- Monitor inventory to fulfill customer orders and backorders
- Manage customer complaints and RGAs in collaboration with US CS and QA departments
- Manage product returns in collaboration with European warehouse
- Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral, etc., as applicable
- Monitor inquiries from customers, sales personnel, distributors (as applicable) and distribute the inquiry to the appropriate person for disposition
- Provide sales reports to sales personnel upon request
Required Qualifications :
- Prior experience in customer service activities
- Proficient computer skills including MS Word, Excel, Outlook, and Teams
- Able to handle multiple tasks at one time
- Sensitive to prompt completion of tasks
- Focus on outstanding customer satisfaction
- Fluent in speaking English
What can you expect from us?
- Global Impact : Contribute to a company that stands at the forefront of Neuro endo vascular, making a global impact with innovation and excellence for our patients.
- Agile Work Environment : Experience the freedom to innovate and develop with a growth mindset, modern workspace that fosters creativity and collaboration.
- Competitive Compensation : Enjoy a fair and competitive compensation package, recognizing and rewarding your skills and contributions.
- Comprehensive Benefits : We care about your well-being. Benefit from additional retirement contributions
Customer Service Representative, Export
Assist in managing the customer service function to ensure outstanding customer service levels. Effectively process Export customer orders using the Customer Service module of MicroVention ERP. Maintain customer account records and order history files. Monitor inventory to fulfill customer orders an...
Customer Service Representative (Dutch & English) - Fully Remote (WFH)
We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. In this role, you will actively help shape our customer support policies and procedures. Manage customer queries via email and support...
Customer Service Representative (f/m/d)
Develop a strong customer relationship, address their inquiries, and propose corrective actions to ensure customer satisfaction and the achievement of company objectives. Oversee service levels and delivery timelines, track orders during preparation with the warehouse, coordinate shipments with carr...
Customer Service Representative with Hebrew (m/f/d) Relocation to Spain
Are you looking to develop your career in customer service and take on larger responsibilities in an exciting and growing environment? We are looking for Back Office Support team members with. TELUS International is one of the world's leading providers of customer experience (CX) and digital service...
Customer service representative apprentice
Customer service representative apprentice. Capacité à échanger et collaborer de façon efficace avec les différentes équipes (équipe projet, support de niveau 1, service facturation, service recouvrement, …) . Les entreprises qui effectuent du démarchage téléphonique (ou télémarketing) ont l'obligat...
Customer Service Representative (h/f/d)
Description de Poste : Représentant du Service Client (h/f/d). Maintenir des contacts intensifs avec les prestataires de services logistiques. Collaboration avec les Services Externes :. ...
Export Customer Service Specialist (M/F/D)
Export Customer Service Specialist to provide assistance to Export Customers. The successful Export Customer Service Specialist will manage customers’ orders and work closely with the Sales team. You will be dealing with support, releasing, pricing and quoting along with the legacy export Israel cus...
Customer Service Representative (m/f/d)
Customer Service Representative (m/f/d). Address customer complaints efficiently, ensuring customer satisfaction. France Sales Team by processing and managing customer orders and requests. This role involves overseeing the management and execution of orders, coordinating with logistics providers, an...
Customer Service Representative France
We invite you to join us as a Customer Care Representative, becoming the most important link between your customers, our Sales Teams and the Supply Chain Organization. The ideal Customer Care Agent communicates effectively by listening attentively to customers’ needs and providing timely and helpful...
Sr Customer Service Representative
Act as the main point of contact for customers, providing world-class support and resolving issues promptly. Collaborate with cross-functional teams to ensure flawless execution of customer requests and orders. ...