Customer service France

Role Overview:

Were looking for a dynamic people-first Customer Experience to lead our customer support efforts in the FRENCH MARKET. This hybrid role is perfect for someone who loves creating meaningful customer connections.

Must have:

Native french

Spanish valuable

Strong written and oral skills

Efficiency and agile response

Key Responsibilities:

Serve as the primary point of contact for customer inquiries via email chat and social platforms.

Build scalable support systems (e.g. help desk FAQs auto-replies) to ensure prompt and helpful service.

Track and report on customer feedback complaints and satisfaction metrics to inform product and service improvements.

Develop loyalty and retention strategies through proactive customer outreach and problem-solving.

Collaborate with operations and logistics teams to resolve order issues and improve post-purchase experience.

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Employee
Experience: years
Vacancy: 1