Customer Support Officer - Italian and French speaking

Position Overview

As a Customer Support Officer in our fast-paced organization youll ensure our clients have a fantastic experience with Yousigns SaaS application. Youll quickly qualify and redirect customer requests handle communications during incidents and work with teams to solve problems. Additionally youll answer day-to-day questions and gather client feedback to share with the product team. Your proactive and friendly approach will make a real difference for our clients.

Your Missions

As a Customer Support Officer your missions will be to :

• Support : Assist clients with Yousigns SaaS application adhering to SLAs for response and resolution times.
• Request Qualification : Efficiently qualify and redirect a high volume of incoming customer requests.
• Incident Management : Communicate effectively with clients during incidents and major bugs.
• Ownership : Take full responsibility for defining and resolving incidents collaboratively.
• Feedback Collection : Identify trends and gather client feedback to share with the product team.

About the role

Culture

Why join Yousign

Perks and Benefits

Recruitment Process

1 Intro call with Laila Talent Acquisition Manager 30 min

2 Interview with Davy (Head of Customer Services) and Mylene (Team Lead Customer Support) deep dive into leadership & sales experience 45 min

3 Case study presentation showcase your strategic approach and team leadership 1 hour

4 Final chat culture fit & vision alignment 30 min

Equal Opportunity at Yousign

At Yousign were committed to diversity equity and inclusion. We believe our differences are what make us stronger and more innovative. We offer equal opportunities to all candidates and employees and ensure fairness across our hiring and compensation processes.

Key Skills

Corporate Paralegal,Accounts Handling,CNC,Architectural Design

Employment Type : Full Time

Experience : years

Vacancy : 1