Bilingual Customer Support Specialist (French & English)

At Laundryheap, we’re revolutionising how people think about blanchisserie and pressing. As one of the fastest-growing services à la demande, we provide a seamless, convenient solution for customers across the UK and beyond. Our commitment to qualité, durabilité, and exceptional service drives everything we do.

We’re looking for a proactive, bilingual Spécialiste du Support Client (French & English) to join our dynamic team. If you’re passionate about delivering excellent service to clients and thrive in a fast-paced environment, we’d love to hear from you!

You’ll make a difference :

This role is a télétravail (remote) position, based in France, supporting a UK-based company. As a Customer Support Specialist, you will provide exceptional service to international customers via email and chat en direct, ensuring timely and effective responses to all customer queries, complaints, and requests. You will be a brand ambassador for Laundryheap and ensure customer satisfaction and loyalty.

Key Responsibilities :

• Support Client Bilingue (French & English) :
• Provide quick and accurate support to clients via email and live chat, in both French and English.
• Manage escalations professionally, ensuring proper follow-ups.
• Maintain a high standard of tone, professionalism, and clarity in all written communication with customers and internal stakeholders.
• Résolution des Problèmes :
• Collaborate with relevant teams to resolve customer complaints efficiently, following proper escalation protocols.
• Generate invoices using our online system and ensure clear communication with customers.
• Excellence Opérationnelle :
• Ensure pricing on our online pages is accurate and competitive, adjusting to meet market demands.
• Contribute to process improvements and share customer feedback with the team to optimize workflows.
• Manage workload effectively while meeting KPIs to enhance the customer experience.
• Collaboration :
• Work closely with gestionnaires de comptes (account managers) to ensure customer needs are not just met but exceeded.
• Share key insights with internal teams to continuously improve service clients.

Minimum Skills & Requirements :

Work Schedule :

Why Join Us?

We’re eager to collaborate with driven, proactive individuals who possess a can-do attitude and confidence in decision-making. If this describes you, we invite you to apply and become part of our international Laundryheap team!

Kindly ensure your CV is submitted in English for consideration.