Account manager Offres d'emploi - Belfort (90)

Req ID:515173

Chez Alstom, nous avons une connaissance pointue des réseaux de transport et comprenons ce qui conduit les individus à les emprunter. Des trains à grande vitesse, métros, monorails et tramways aux systèmes intégrés, services, infrastructures, et solutions de signalisation et de mobilité numérique, nous offrons à la diversité de nos clients le portefeuille le plus vaste du secteur. Chaque jour, plus de 80 000 collaborateurs dans le monde qui ouvrent la voie à des solutions de mobilité plus vertes et plus intelligentes pour relier les villes, réduire l’empreinte carbone et remplacer la voiture.

Represents Quality in the project team, driving for customer satisfaction through the project’s Safety, Quality assurance by coordinating all quality and safety activities starting at tender stage and throughout the project until contract closure (SQCDP).

Customer Quality

• Be the independent voice of the customer in the project organization.
• Act as interface with the Customer quality and safety teams
• Attends to CSS interview (Customer Satisfaction Surveys) with Customer Director and PM, supports & monitors action plan

Project Quality

• Establish, document, implement, maintain, and continuously improve the Project Quality Management Plan (PQMP) and ensure its proper application during contract execution in accordance with contract requirements, and Alstom processes.
• Contribute with structured techniques (, FMEA) to the criticality assessment of Alstom’s solutions (system and sub-systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified CTQ (Critical to Quality).
• Guide project teams in understanding Quality contributions to the project.
• Be the interface in the Project Team for all Project Quality aspects (Engineering (EQ), Industrial (IQ), Supplier (SQ) and Product Introduction Quality (PI Q))
• Manage, coordinate, and synchronize the community of all quality métiers supporting the project execution (system and sub-systems, PUs)
• Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies.
• Support project audits, reviews and approval of supplier quality systems and audits compliance (upon customer request)

Project execution controls

• Support the project team and the PM to prepare DFQ gate reviews & follow up related action plans.
• Report quality and safety alerts and manage Non-conformities and Safety issues.
• Ensure quality of the technical modifications (Change Requests CR) made during the project ensuring compliance to the design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of Non-Quality CoNQ)
• Ensure that safety assessment is correctly implemented ( safety review) and prepare safety authorization.
• Control project processes and deliverables compliance through inspection and audits - to authorize presentation/ delivery to customer.
• Ensure that Return of Experience (REX) of all functions has been considered in the risks & opportunities and closely monitor to prevent occurrence.
• Own the Supplier Part List (SPL), and ensure the list is properly created for the full scope of the project across all contributing sites.
• Ensure with SQ Team and/or Procurement a good synchronization and follow-up of GO Production and FAI (First Article Inspection) activities, relative to the SPL, with special attention in case of supplier change/localization initiatives.
• Collaborate with IQ, Industrial, SQ, EQ, Engineering and PI Q to ensure a customer inspection acceptance criteria booklet is established and agreed with the customer.
• Support customer inspections at Alstom, supplier, and customer sites (upon request)
• Ensure the train/ product history book is prepared, updated, and handed over to the customer for each train/ product.
• Support the handover management process execution to PI, and from PI to Customer/ Services
• Support the Project Manager / Director (PM/PD) & Customer Director (CD) with the customer satisfaction survey, its analysis and associated action plan.
• Ensure and improve the tender quality if assigned to support Tender phase.
• In the case of Transfer of Technology (ToT), act as a sparring partner to the PrTTM and organize and prepare all quality activities/documentation needed in the frame of the transfer.

Measure and improve project quality performance.

• Facilitate problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D, QRQC, REX)
• Ensure that the relevant stakeholders are included in the Customer issues solving process (if needed).
• Implement an effective corrective and preventive action system.
• Provide support for periodic progress reporting through quality indicators and identify improvement opportunities.

Depending on local organization, PrQSM could also oversee Industrial Quality, QMS and SQ activities.

Performance measurements (KPI):

• “DFQ Look Ahead”, “DFQ On Time”, Gates in “DFQ Backlog”
• Number of remaining Safety or Customer Issues to fix after target time agreed.
• Project Quality documentation delivered and approved on time.
• Safety Authorizations prepared and approved on time.
• FAI and FAR/FMR/SMR/ FAV (First/Serial Assembly /Mounting Review/ First Activity Validation) processes applied and implemented on time.
• Railway safety issues reported on time.
• Cost of Non-Quality analyzed and managed through PDCA.
• Speed to solve non-conformities.
• Customer Satisfaction Survey (CSS) process properly applied with NPS at target.
• Project Performance Indicator

Il n’y a pas que les passionnés de trains qui s’épanouissent chez nous. Nul doute que vous ressentirez beaucoup de fierté lorsque vous monterez dans l’un de nos trains avec votre famille ou vos amis. Si vous aimez le challenge, nous serions ravis d’échanger avec vous !

Remarque importante

En tant qu’employeur présent dans plus de 63 pays, nous souscrivons au principe d’égalité d’accès à l’emploi et valorisons la diversité. Nous nous sommes engagés à créer un environnement de travail inclusif pour tous.

Job Type:Expérimenté