Junior Client Service Manager

Company Profile

MFEX is one of the largest independent fund platforms in Asia and Europe. Started in 1999 and headquartered in Stockholm, Sweden, MFEX offers our clients solutions for fund trading, fund distribution services, data solutions and compliance & due diligence.

MFEX has global market coverage and a total of 320 billion EUR of Assets Under Administration.

In September 2021, MFEX became a part of the Euroclear Group, one of the world’s largest providers of domestic and cross-border settlement and related services for bond, equity, investment fund transactions, creating a new funds market utility.

MFEX opened an office in Singapore in 2014. As of today, MFEX has 3 offices in Asia and we are covering 6 markets in the region.

The regional headquarter is Singapore.

The role

As a member of the Client Service team dedicated to fund distribution services, you will act as the interface between clients and internal collaborators such as Operations and Finance.

You will handle BAU queries and troubleshoot issues received from clients to ensure ahigh level of client satisfaction. There will be strong collaboration with the global sales and relationship mangers, helping to identify new business opportunities with existing clients.

The position reports to the Head of Client Services.

Responsibilities

• Handle BAU queries received from clients via calls, emails and CRM system
• Responsible and accountable to meet customers’ and internal critical metrics and service levels to resolve client queries
• Review daily data flows to ensure coverage of clients’ positions with FMC agreements
• Prepare and verify monthly / quarterly revenue statements to be sent to clients
• Liaise with FMCs and clients for ongoing due diligence campaigns
• Support implementation and BAU account opening processes
• Develop collaborative working relationships with different functions within the group in pursuit of delivering best-in class client service

Candidate profile

• Working knowledge in fund operations and / or distribution, with at 3 years of relevant experience
• Team-player and able to multitask effectively
• Good verbal and written communication skills both in French and in English
• Meticulous and detailed with excellent organizational skills
• Willingness to take on new tasks as and when required
• Independent, highly motivated, pro-active, sense of ownership and urgency

We can offer

• A fast-growing company with excellent opportunities to learn the full life cycle of client management and funds distribution
• Entrepreneurial team set-up where all members work closely together to achieve our targets
• Outstanding office environment where you can take on new challenges
• Exposure to clients in the Asian region

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

What we offer

We offer an excellent opportunity to practice and develop your talents in a highly professional and motivated team, interacting with many stakeholders across the whole organization.

Why join us?

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe.

As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions.

At Euroclear, we have a clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

Join us and work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. Develop your talents while interacting with people at all levels across the organization.

We are growing, and so will you!

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strive to be a Great Place to Work for All.

All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, .

If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.