Client Manager

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The primary responsibilities of the Client Manager - New Acquisition are to pursue, and land identified and qualified sales leads and to hunt for new opportunities from a list of named account targets across all solutions.

This position identifies and aligns the most suitable value propositions, partner configurations, cost structures and revenue models for identified target markets to satisfy the needs of the client.

They are responsible for new account development and / or expanding existing accounts within an established geographic territory / product line.

Working at NTT

Key Roles and Responsibilities :

• Pursue and land identified and qualified sales leads.
• Hunt for new opportunities from a list of named account targets across all solutions.
• Identify the most suitable value propositions, partner configurations, cost structures and revenue models for identified target markets.
• Ensure opportunity adoption.
• Search for expansion opportunities.
• Work closely with client manager to close sale.
• Close new sales opportunities that do not require Client Management resources.
• Provide quotations for solutions as indicated by the organisation's service level agreements.
• Maintain a pipeline of early stage leads.
• Use the organisations' sales tools (e.g. Salesforce.com) and methodology to effectively manage customer, opportunity data and track sales leads activity.
• Drive the sales process with the qualified leads to close sales.
• Build relationships with existing and new clients resulting in future sales.
• Provide clients with accurate service and product solution pricing and delivery information.
• Recommend alternate solutions based on costing, availability or specifications as indicated by the organisation.
• Aiding in the sales / client management process.
• Ensure that sales qualified leads have been managed through all stages of the sales cycle.
• Manage leads as generated, assign and track stages accordingly.
• Provide clients with product and service knowledge.
• Implement consultative selling by working together with the client to understand critical business and personal drivers.
• Build trust with the client in order to move to proposal and close.
• Make use of various opportunity tools (e.g. strategic opportunity plans) to clearly define expected ROI of a solution in order to develop trusting relationships.
• Co-create solutions with Line of Business (LoB) buyers.
• Participate in the negotiation of deals by creating win / win situations through flexibility and making trade-offs.
• Close deals by establishing a timeline and creating a convincing event.

Knowledge, Skills and Attributes :

• Ability to use organisational and business mindset to support successful selling
• Fluent with standard practices, concepts and procedures within the sales field
• Solid sales planning skills with the ability to leverage tools and data appropriately
• Display the ability and skill to understand your client’s business (including commercial and financial aspects) in order to bring value to them from the organisation's portfolio of services
• Effective sales client engagement and management skills with the ability to build trust whilst managing client expectations
• Displays a detailed understanding of client needs
• Displays the skills required to know your client and to be seen as a trusted advisor
• Good sales solution skills and knowledge of product and services offerings, client applications, use cases and market trends
• Ability to link the organisation's offerings, including high-value services to specific client and prospect needs and outcomes
• Ability to build internal relationships and leverage vendor resources effectively
• Ability to identify and advance opportunities at assigned prospects and clients

Academic Qualifications and Certifications :

• Relevant Degree or Advanced Diploma
• Relevant vendor certifications

Required Experience :

• Seasoned experience in a similar role in a marketing or sales environment (telesales in technology and software preferred)
• Experience working in the technology industry
• Seasoned work experience in B2B outside lead generation setting
• Seasoned solution sales develop and / or lead generation experience
• Seasoned inside sales experience
• Experience working with sales tools and other sales automation or prospecting tools (e.g., Salesforce.com)
• Seasoned success in a role with weekly, monthly, and quarterly targets

Skills Summary

Account Management, Client Acquisitions, Client Relationship Management, Consultative Selling, Identifying Sales Opportunities, Revenue Strategies, Sales Management, Sales Pursuits

Workplace type : On-site Working

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means :

Being part of a global pioneer where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new firsts’.

Making a difference by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self in a progressive Connected Working’ environment that promotes flexibility, connection and wellbeing.

Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.

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