Assistante Commerciale ADV - Hybride H/F

Typical Business Title(s) : Customer Relations Representative, Customer Service Representative, Customer Support, Dispatch, Coordinateur, Customer Experience Advisor-Installation Support, Customer Relations Rep-PP;

Service Project Mgr., Service Admin. and Business Intelligence, Senior Business Analyst ServiceDefinition : Operates Quadient's helpdesk (the 1st line of support for customers experiencing remote and service issues).

The aim of the job may include to ensure field activity effectiveness and customer satisfaction by adequately managing customer calls, activity planning of service activities, field-and technical support staff.

Managing all other needed support to the field. If Dispatcher, will manage an important number of inbound and outbound calls.

Ensure thatjobs are booked according to contract entitlement and responding to service calls. If Service Admin and Business Intelligence / Business Analyst Service : manage the KPIs of the service organization, dealing with daily data together with finance and technicians.

High technical competencies. Provide quality assurance.Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require technical education.

Responsibilities may include : - Working under limited supervision for non-routine situations and may BE responsible for leading daily operations- Training, delegating and reviewing the work of lower-level employee- Problems are typically non-routine but complexity is limited- For the USA : typically non-exempt position