Technical Customer Service Manager - Papier Décor H/F

Le cabinet Turka recrute pour son client, filiale d'un groupe internationalement reconnu pour la qualité et la spécificité de ses produits du secteur papetier, un(e) : Technical Customer Service Manager Décor H / FJob Location : Arches (Vosges - 88)PosteWithin a direct report to the Director TCS, you will promote the Munksjö Décor technical image, support all customers based on your portfolio, build together with the technical organization a strong, reliable product quality.

As well, you will develop an expertise in a specific domain (like solids, printbases, impregnation) to support product innovation.

Main targets and responsibilities : - Secure all technical discussion between customers and all Group organization (Production, Sales, Marketing, R&D),- Listen, understand and translate all customer needs and expectations,- Support our customers to process our products,- Collect, analyses and resolve customer quality claims,- Participate actively to the product definition, follow-up with mill participants,- Search for all decorative market technical information (suppliers, competition) to feed and share our technical monitoring,- Develop new product solutions, seeking for innovative solutions, provide solutions to our customers,- Support our overseas facilities (XTI in China, CAI in Brazil) to develop their quality capabilities, connect with the local market.

Your customer would BE printer, impregnator, lacquer and / or laminator. The pre-defined customer market would BE USA, EU and / or Asia.

High school technical (scientist) background in paper (INP PAGORA), wood (ENSTIB) or engineering (continuous fire process, chemical process, material), with at best, a successful experience in industry with international context.

Combined with high technical skills, you may BE open-minded to manage international discussion into a multi-cultural context.

You act as a professional with rigor, analysis, able to convince, team working able and have a clear, strong interest for niche technical product.

With customers, you can adapt yourself, listen and understand the needs with a high customer orientation behavior.This job requires to BE able to express yourself mainly in English (C1 level at least).

French mother tongue is not a necessary requirement. Any other language welcome (Italian for example)Travels around Europe and worldwide : Job based in Arches mill and need for frequent international travelsThis permanent contract position offers you the opportunity to join a company composed of specialized and passionate experts.

Remuneration is structured around a fixed salary + benefits.To apply, thank to adress your application file (CV, cover letter ans salary expectations) to : CABINET TURKARéf TCSM8830 Ter avenue de la Garenne54000 NANCY