Application Support Analyst

Position : Application Support Analyst

Start date : ASAP

Contract duration : Minimum 12 months

Location : Paris, France

Work mode : Hybrid work mode (Tue, Wed, Thu - 3 days Onsite)

Languages : French AND English

Daily rate : Please mention your expectation

Level experience : Minimum 2 to 3 years of experience

Make Progress Thrive

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience.

We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era.

We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

The job title & the role

The Application Support Analyst is responsible for ensuring the optimal performance of business applications. The role serves as the primary point of contact for troubleshooting application issues and is involved in all stages of application development and operation.

Communication is a critical part of the Application Support Analyst's role, especially when it comes to managing the lifecycle of an application and handling incidents.

What you will do

Contribute to the day to day activities of the Production Operations team :

1. Monitor and maintain the operational excellence of business applications.

2. Communicate effectively with clients during the resolution of application incidents, ensuring they are kept informed of progress and the status of their incident.

3. Facilitate communication between the IT team and clients during application upgrades and deployments, ensuring all parties are informed and any concerns are addressed.

4. Troubleshoot and resolve application issues.

5. Maintain documentation related to application operations.

6. Collaborate with IT team members and stakeholders to improve application performance and functionality.

7. Assist with application development, testing, and upgrades.

Who are we looking for

• Native french speaker who is fluent in English
• Mandatory skills : Customer service, lifecycle management (itop, Jira), programming / scripting languages, priorities management, understanding of database management (no specific tool)
• Nice to have : Splunk, Database management tool, previous experience in banking / finance / Fintech environment
• Database oriented (we're not looking for developers)
• Strong verbal and written communication skills
Il y a plus de 30 jours