e-Commerce Account Manager

Job Description

This position joins a newly formed e-commerce account team in the EMEA region of our Identification Solutions division of Avery Dennison.

As the e-commerce account manager you will be able to work in a fast-paced environment and have excellent time management skills, showcasing attention to detail and the ability to manage multiple priorities.

You will be a highly motivated and proactive individual with a solid drive to achieve results and exceed targets.

The position can be based out of our High Wycombe site in the UK, or close to any of our other European office locations.

In this role, you will :

Develop and nurture relationships with clients, vendors, and internal stakeholders to foster long-term partnerships

Manage day-to-day operations of the eCommerce business, including order processing and fulfillment

Troubleshoot and resolve customer service issues in a timely and satisfactory manner

Develop and implement strategies to increase sales, improve operational efficiency, and enhance customer service

Analyze data and market trends to identify growth opportunities and develop actionable insights

Prepare and present reports summarizing data and insights to stakeholders, providing improvement recommendations

Collaborate with cross-functional teams, such as marketing and operations, to ensure successful project execution

Your impact :

Increase overall sales

Improved client’s satisfaction

Successfully drive client’s engagement and sales

Improved data accuracy and reporting capabilities

Qualifications

Fluent in French and English language (additional languages a plus)

Client-centric approach with customer service experience or in a similar role

Proficiency in Google Suite and related software applications

Strong problem-solving, analytical, and communication skills

Ability to work independently and collaboratively in a fast-paced environment

Excellent organizational and time management skills, with the ability to multitask and prioritize workload effectively

Exceptional interpersonal and communication skills, enabling effective collaboration with clients and internal stakeholders

Result-oriented with a passion for delivering high-quality work and exceeding client’s expectations

Additional Information

AVERY DENNISON IS EVERYWHERE YOU LOOK :

We not only embrace change we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action.

We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business.

We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.

Avery Dennison is a great place to work for everyone. We offer :

Workplace Flexibility,

Structured learning and development

Mentoring program

Competitive total rewards

Commitment to Sustainability

At Avery Dennison we do what we love and we love what we do.

We look forward to receiving your application.