Product Definition Analyst

Job Title

Product Definition Analyst

Business environment

The Ticketing (ORR-OST-TDR) entity is developing products for airlines and travel agents, related to electronic documents (e-Tickets, EMDs) business, revenue integrity services and financial sales reporting.

The general data driven platform we are accountable for includes :

• The storage of electronic documents related data, and interactions management between all stakeholders (DCS, other GDSs, groundhandlers, external systems,...);
• The exposure of those data in push (online feeds, analytics, notifications to customers, authorities, passengers..., events publication) & pull (display, history,...) modes;
• The administration and security of all processes managing the order-related data (inter-systems communications, sensitive or confidential data protection, industry data security standards...);

The financial flows for sales and usage (batch or online) to third party systems (BSP, external revenue accouting) or internally (to ARA).

About the role : The team

The team

Within TDR department, the SIR (Sales Insertion and Reporting) team focuses on the financial aspects of the ticket, seen as a monetary transaction.

The products and relevant technical components under SIR team responsibility allow to :

• store the transactions in database
• give visibility on their sale activities to travel agents and airline agents via interactive sales reports
• report the sales to airlines and different actors of the travel industry via offline sales reportings

Common accountabilities

• Has the required technical / functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
• Works using existing procedures or guidelines and provides inputs to support / influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Works with a moderate level of guidance and direction from manager.

Specific accountabilities

You will : Assess requirements

Assess requirements

Build, maintain and share the functional knowledge of our processes, services and usage of end user products.

Analyse business requirements submitted by Product Management.

Size specification and validation work.

Carry out functional design

Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.

Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility.

Overview validation

Validate the product to ensure compliance of the delivered functionality and system integrity, and give sign off

Ensure production integrity by investigating, validating and prioritizing reported incidents.

Manage relations with key stakeholders

Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams.

Interface with the customer during requirements understanding, functional specification, testing and implementation phases.

About the ideal candidate :

• Functional Skills
• 2 years of experience as a Product definition analyst, or a similar role

Development experience would be a plus

Knowledge of Distribution & Airline business would be a plus

Knowledge of Ticketing would be a plus

Personal Skills

Willingness to learn about the ticketing business

Autonomy and sense of initiative

Team spirit

Taste for challenges

Good communication skills

Organization and project management fundamentals

Accountability and proactivity

Multicultural approach

Change management and flexibility

Customer focus and customer-first mindset

Analytical and conceptual thinking

Adaptability to fast changing business and technical environment

Innovation, industry and business expertise

What we can offer you :

Get rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits.

Work from anywhere : Flexible teleworking, you will also benefit from a home office setting-up Premium & monthly allowance.

Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.

Professional development in a truly international and multisite environment with a great mix of people.

A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies.

6 weeks holiday, plus pension contribution and healthcare insurance.

Enter a diverse and inclusive workplace.

Enjoy your office life : Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site conciergerie services.

We are a global company full of the greatest innovators, delivering breakthrough solutions. We know that they deserve the best rewards, and so do you if you join our team!

To build a career that is meaningful to you, we will follow you on each step of this journey by offering training, international mobility, a wide range of internal opportunities to grow your skills and different types of career paths.

Join our engineering community that counts more than 2500 members in Nice and 4000 worldwide.

We will provide you mentoring, training and continuous development opportunities.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.