On Site Support - Tech leader

Description de l'entreprise

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity.

By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.

With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.

Creative tech for Better Change

Description du poste

As an On Site Support leader, you will guarantee the delivery of a close quality service to Devoteam collaborators in France.

You will be acting as a role model and technical leader to On site administrators.

You will be directly reporting to the On Site Support manager and ensure a close collaboration with level 2 infrastructure engineers.

You role embeds several missions and dimensions as follows :

As an On Site Engineer, you will :

• Welcome and deliver work kit to employees (laptop, mobile, accessories)
• Resolve incidents and requests at level 1 and level 2 on site or remotely
• Prepare and master workstations (Windows, MAC, Chromebook)
• Insure the maintenance of Onsite devices including : meeting rooms, printing devices, screens and badge systems
• Manage the stock inventory
• Manage the relations with some key vendors

As a Tech leader , you will :

• Bring your technical expertise and customer orientation to on site administrator
• Follow incidents & requests, guarantee SLA
• Backup the Onsite manager
• Embed continuous improvement for the service and the roadmap

Qualifications

Technical skills

• Good expertise level on Windows 10, MacOS, ServiceNow, Google Workspace, Android et iOs
• Appreciated expertise on ChromeOS

Soft skills

• Bilingual, fluent english & french
• Good interpersonal and communication skills with the team and users
• Customer / Service oriented, User Experience focused
• Autonomous and curious about new technologies

The Devoteam Group works for equal opportunities to promote its employees based on merit and actively fights against all forms of discrimination.

We believe that diversity contributes to our organisation's creativity, dynamism, and excellence.

All our positions are open to people with disabilities.