Customer Representative

Entreprise :

Homair et Eurocamp proposent un large éventail d'hébergements dans plus de 300 destinations en Europe (France, Espagne, Portugal, Italie, Croatie, Autriche, Suisse, Hollande, Allemagne, Luxembourg).

Homair and Eurocamp offer a wide range of accommodation in more than 300 destinations in Europe (France, Spain, Portugal, Italy, Croatia, Austria, Switzerland, Holland, Germany, Luxembourg).

Description du poste :

To consistently deliver a 'brand quality standard' always meeting the expectations of our guests and aspire to exceed it.

The core elements of the standard will entail :

Principle Accountabilities :

A great welcome with a smile

Delivering safe, functional, fully equipped and clean accommodation

Being visible and available to our guests when they need us

Ensuring that all guests questions and needs are responded to promptly and efficiently

To provide detailed and relevant information to guests about the local area, campsite facilities and services and Kids Club

To clean accommodation both internally and externally at the start of the season and following each departure.

To ensure accommodation is fit for purpose through checking standards and carrying out repair and maintenance tasks on the interior and exterior of accommodation

To complete additional tasks during the set up period to ensure units are ready for guests.

To organise workload to ensure working time is efficiently managed to meet needs of business and guests.

To be responsible for ensuring the safe-keeping of any equipment and companies monies and to submit accurate accounts and paperwork.

To complete administration accurately and on time

To ensure all health and safety procedures are followed and actions arising are completed

To communicate effectively to build strong working relationships with internal and external customers and suppliers, that improves the guest experience

To ensure company policy and standards are maintained as described in training and supporting literature such as the "Campsite Manual"

To carry out any other duties as required by your line manager

Description du profil :

Knowledge, Skills and Attitude

Essential

18 +

Good working knowledge of English language

Ability to carry out repetitive tasks (i.e. cleaning)

Customer focused

Communicates in a clear, calm and professional manner

Flexible in approach to duties, working time and location

Ability to work in a team

Willingness to learn

Preferred

Working knowledge of a European language (French, Spanish, Italian)

Previous work experience

Motivated

A working knowledge of numeracy and IT (Google Drive, smartphones, tablets and cloud based systems)

The Majority of our positions start in March and April, with a few starting later in the season during May / June / July.

Please note this vacancy location is in South West France and is not campsite specific. If your application is successful you will be considered for any campsite within this region and in some cases another location within France or an alternative destination.

This vacancy is for Irish Nationals wishing to work in Europe. Please note that due to current EU legislation we have no opportunities for UK passport holders unless holding residency in the country of employment.